BD · 2 days ago
Strategic Customer Vice President
USA IL - Vernon Hills
Full-time
Hybrid
Director/Executive
$148K/yr - $316K/yr
7+ years expBD is one of the largest global medical technology companies in the world, dedicated to advancing health through innovative solutions. The Strategic Customer Vice President will manage key relationships with major healthcare systems, ensuring the alignment of clinical, financial, and operational objectives to drive improved patient outcomes and business growth.
Health CareMedical DeviceTechnical Support
Responsibilities
Create short- and long-term strategy based on anticipated internal / external trends and new ways of thinking to ensure BD long-term success
Cultivate and influence relationships with key customer executives and stakeholders
Coordinate BD commercial account teams and functional resources to ensure value delivery aligned with strategic customer imperatives
Facilitate commercial, operational, innovation, and strategic engagements between BD and top strategic customers to effectively manage the BD Enterprise and customer relationship
Monitor customer, market, and competitor activity, providing feedback and strategic recommendations to BD businesses, company, and relevant functional leadership teams
Demonstrate understanding of the health care environment, key market segments, and industry market trends
Build and leverage strong understanding of customer business models to connect BD competencies with customer needs
Understand and navigate complexities associated with legal, compliance and contracting language
Actively engage in industry associations and meetings to acquire knowledge and identify relevant business opportunities
Develop and facilitate integrated business strategies with customers (clinicians and other critical decision makers) and across BD Business Units and functions including Contracting, Legal, Supply Chain, Marketing, HEOR, Medical, etc. to achieve aligned business objectives
Develop and implement plans and strategies to drive revenue and profit growth, ensuring the attainment of overall BD enterprise goals
Manage to the BD enterprise customer budget, driving financial growth and profitability for US Region and all business units
Hold Customer Account Team accountable to business plan and success metrics
Ensures results are achieved by aligning resources, removing obstacles, effectively communicating a sense of urgency, and motivating others to work together
Lead change management by building organizational understanding, aligning multifunctional account teams and effectively implementing BD strategy
Create account strategies in support of performance management programs required to ensure success as defined by increased revenue growth, increased market share, and strong margins
Review pipeline funnel regularly through scheduled strategic account team cadence calls to ensure alignment on key opportunities, provide cross-functional collaboration and drive sustained commercial excellence
Partner proactively with the Business Unit platform and functional leaders in executing the BU’s growth strategies
Coordinate with US Region leadership and functional teams, including innovation, ESG, and government affairs, to enhance communication and collaboration with our strategic customers
Coach, mentor, and raise the strategic account team’s ability to deliver and exceed expectations while supporting opportunities for succession talent
Creates and sustains a culture of high performance and achievement of BD and customer goals, aligning with The BD Way
Leverages effective working relationships across functions to guide the strategic account team's success and serves as an ambassador for the Strategic Customer Group and US Region
Works in conjunction with business units to build the capabilities required for the strategic account team to deliver on the business strategy in both the short and long term
Engages key talent and provides constructive feedback to support development and building of management talent pool
Leverages knowledge to lead teams in quickly adapting to ambiguous situations and maintains engagement levels to deliver change
Engages and supports the Talent Review process to identify, coach, mentor, and provide development opportunities for BD’s future leaders
Champions Inclusion & Diversity and promotes the acquisition and development of diverse talent from both internal and external sources
Ensure compliance with all local, state, federal and BD regulations/policies/ procedures
Ensure compliance with all local BD quality policies / procedures / practices through consistent application of sound Quality Assurance principles
Qualification
Required
Bachelor's degree required; graduate degree preferred
Minimum 7+ years of progressively responsible leadership experience, with preferred experience managing second-line leaders
At least 5 years of large account management and IDN experience, with proven success in driving results within the healthcare industry
Strong track record in sales management, marketing, or other relevant functional leadership roles
Demonstrated expertise in developing and executing joint business plans, including leading cross-functional, matrix teams
Extensive experience in account management, collaborating effectively with customer executives and key influencers (both clinical and business)
Proven ability to negotiate complex sales agreements and deliver customized solutions that meet customer expectations
Expertise in strategic thinking across a complex portfolio, with a focus on proactive planning, forecasting, and funnel management
Exceptional communication, influencing, and presentation skills, with the ability to engage and build relationships at the executive level
Demonstrated adaptability and leadership in ambiguous environments, with a strong drive to embrace change and seize new opportunities
Solution-based consultative selling experience, with a focus on driving commercial excellence
Solid understanding of the US healthcare industry and Health Care Information Technology (HIT), with strong financial and analytical skills
Ability to travel 25% of time
Benefits
Annual Bonus
Potential Discretionary LTI Bonus
Medical coverage
Health Savings Accounts
Flexible Spending Accounts
Dental coverage
Vision coverage
Hospital Care Insurance
Critical Illness Insurance
Accidental Injury Insurance
Life and AD&D insurance
Short-term disability coverage
Long-term disability insurance
Long-term care with life insurance
Anxiety management program
Wellness incentives
Sleep improvement program
Diabetes management program
Virtual physical therapy
Emotional/mental health support programs
Weight management programs
Gastrointestinal health program
Substance use management program
Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
BD 401(k) Plan
BD Deferred Compensation and Restoration Plan
529 College Savings Plan
Financial counseling
Baxter Credit Union (BCU)
Daily Pay
College financial aid and application guidance
Paid time off (PTO), including all required State leaves
Educational assistance/tuition reimbursement
MetLife Legal Plan
Group auto and home insurance
Pet insurance
Commuter benefits
Discounts on products and services
Academic Achievement Scholarship
Service Recognition Awards
Employer matching donation
Workplace accommodations
Adoption assistance
Backup day care and eldercare
Support for neurodivergent adults, children, and caregivers
Caregiving assistance for elderly and special needs individuals
Employee Assistance Program (EAP)
Paid Parental Leave
Support for fertility, birthing, postpartum, and age-related hormonal changes
Bereavement leaves
Military leave
Personal leave
Family and Medical Leave (FML)
Jury and Witness Duty Leave
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Maureen Mazurek
Chief Sustainability and EHS Officer
Recent News
Medical Device Network
2026-01-17
2026-01-16
Med-Tech Insights
2026-01-16
Company data provided by crunchbase