ACE Hardware · 1 month ago
Moncrief Heating & Air - HVAC Customer Service Representative
GA - Alpharetta
Full-time
Onsite
Entry, Mid Level
$20/hr - $25/hr
2+ years expAce Hardware Home Services is a trusted provider of home preservation services backed by Ace Hardware. The HVAC Customer Service Representative will be responsible for delivering exceptional customer service, managing inquiries, and ensuring a positive experience for clients.
Retail
Responsibilities
Provide unmatched customer service
Ensure the service department provides exceptional customer service through inventive problem solving and clear communication with our customers
Learn all services and product offerings to effectively communicate with our customer base
Respond to customer inquiries by email or telephone providing an unequaled first impression
Answer inbound phone calls regarding billing issues, product problems, service questions and general customer concerns
Make outbound calls to schedule field service appointments and inquire about seasonal maintenance requirements
Maintain a high level of professionalism with clients and working to establish a positive rapport with every caller
Update customer information in the customer service database during and after each call
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers
Qualification
Required
Two years of customer service and/or field service logistics experience
Strong Computer skills – MS Office, database management, etc
Hours include rotating 8 hour shifts to cover 7am-7pm and a rotating weekend schedule
Clear, confident, & effective communicator over the phone (with customers) and in person (with team)
Strategic thinker who possesses the ability to anticipate problems and find solutions
Strong organization skills with attention to detail
Good time-management, possessing the ability to balance priorities
Self-starter and able to work successfully without supervision
Competitive, ambitious and results oriented, energized by achieving and exceeding goals
Preferred
Service Titan
Dispatching
Scheduling
Home Services
Benefits
Incentive/Commission/Bonus opportunities (Based on role / grade level)
401(k) retirement savings plan with matching company contributions, eligible on your first day!
Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
Warehouse Merchandise Discount!
Paid time off & paid holidays (depending on role and month of hire)
Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful.
Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
Company
ACE Hardware
Now in Afghanistan, Since 1924, Ace Hardware has been known as the place with the helpful hardware folks in thousands of neighborhoods across America, providing customers with a more personal kind of helpful.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Shak Hishmeh
Co-Owner/ Chief Operating Officer
Company data provided by crunchbase