Applied Materials · 2 hours ago
Manager II, Customer Engineer - (M2)
Malta,NY
Full-time
Onsite
Mid, Senior Level
$72K/yr - $99K/yrApplied Materials is a global leader in materials engineering solutions used to produce advanced chips and displays. The Manager II, Customer Engineer role involves developing customer relationships, managing a team of customer engineers, and ensuring effective execution of system installations and financial planning.
ElectronicsManufacturingSemiconductorSoftware
Responsibilities
Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits
Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker
Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability
Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor
Executes escalation procedure
Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result
Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification
Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers
Qualification
Required
Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels
Performs regular customer visits
Manages, coaches and directs all customer engineers in his/her district
Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals
Gives formal updates to all employees
Initiates reports necessary for the business
Be the prime interface with the Product Divisions: tech support, training, spares, reliability
Monitors the CSD Award Program with quarterly results (election, announcements)
Monitors the 'mentor' program so that all new engineers have a defined mentor
Executes escalation procedure
Responsible for account planning with District Sales Engineer
Provides support plan for system sales to CSD Management, Sales, Field Engineering
Responsible for financial forecast for his/her district
Responsible for cost efficiency with the district
Measured by the financial result
Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification
Manages RMA procedure
Measurement of the engineers on their effectiveness
Manages accuracy, understanding and update of Customer Engineer hours tracking
Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers
Demonstrates understanding and application of procedures and concepts within own job family and basic knowledge of other related job families
Applies understanding of how the team relates to other closely related areas to improve efficiency of own team
Has formal supervisory responsibilities; sets priorities for and coaches employees to meet daily deadlines
Uses judgment to identify and resolve day-to-day technical and operational problems
Impacts the quality, efficiency and effectiveness of own team and its contribution to the business unit, department or sub-function
Uses tact and diplomacy to exchange information and handle sensitive issues
May be required to interact with outside customers, vendors or suppliers
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times
Demonstrating the highest level of ethical conduct reflecting Applied Materials' core values
Benefits
Comprehensive benefits package
Participation in a bonus and a stock award program
Company
Applied Materials
Applied Materials is a semiconductor and display equipment company that offers materials engineering solutions.
Founded in 1967
10001+ employees
H1B Sponsorship
Applied Materials has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (435)
2024 (465)
2023 (362)
2022 (429)
2021 (456)
2020 (354)
Funding
Current Stage
Public CompanyTotal Funding
$2.1BKey Investors
Stonnington GroupUS Department of Energy
2025-02-24Post Ipo Debt· $2B
2023-06-27Post Ipo Equity· $0.38M
2022-10-19Grant· $100M
Leadership Team
Omkaram Nalamasu
Senior Vice President and Chief Technology Officer
Tony Chiang, Ph.D
VP, CTO Applied AI
Recent News
2026-01-13
2026-01-12
Company data provided by crunchbase