TARTA · 5 days ago
Customer Service Representative
TOLEDO, Toledo, OH, US
Full-time
Onsite
Entry Level
$18.84/hr - $18.84/hr
2+ years expTARTA is a transit authority that has recently expanded its services in response to community support. The Customer Service Representative plays a crucial role in ensuring seamless communication and service delivery for passengers, handling inquiries, scheduling services, and maintaining accurate passenger data.
Transportation/Trucking/Railroad
Responsibilities
Answer incoming customer calls promptly and professionally
Schedule passenger trip data accurately and maintain up-to-date records
Creating passenger accounts in various systems
Assist in maintaining files, tracking, auditing, and reporting monthly paratransit data
Monitor and comply with all relevant laws, regulations, and TARTA policies, ensuring confidentiality
Be familiar with, practice and understand the importance of TARTA’s safety protocols to protect themselves, other employees, customers, and citizens of our region
Act as a liaison with passengers, families, and caregivers, providing assistance and coordinating services
Attend meetings, workshops, and training sessions as required
Create identification cards for paratransit customers, Reduced Fare customers and ABT cards, including photography and laminating as needed
Lost and Found logging and distribution of collected items
Provide accurate information to customers and the public regarding services offered
Adhere to TARTA's safety protocols and contribute to a safe working environment
Greeting the public
Sell tickets and passes
Determine the nature of inquiries and respond appropriately
Provide accurate information to customers and the public regarding routes, timetables and related TARTA data over the phone, in writing and in person
Possess extensive knowledge of TARTA’s service area, routes, zones, schedules and detours
Assisting with training of new Customer Service Representatives
Perform other related duties as assigned
Qualification
Required
Excellent interpersonal skills, telephone and computer etiquette required
Excellent computer skills, including proficiency in Microsoft Office and ability to adapt to department-specific software
Ability to work effectively in a team environment and with diverse populations
Effective verbal and written communication skills, including ability to communicate information to staff at various levels within the organization
Ability to listen effectively, assimilate information and respond clearly and courteously and in an informative manner, while maintaining well-modulated voice and good diction
Ability to be sensitive to operational work problems, passenger concerns, safety issues and the public image of the transit system
Demonstrated ability to handle stressful situations tactfully and patiently
Capacity to maintain confidentiality of sensitive information and data
Possess good judgement and excellent human relations skills with the ability to communicate effectively with the public
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position
Familiarity with computer systems and software applications necessary for the role
Ability to lift and move up to 10 pounds occasionally
Clear vision and ability to adjust focus
High school diploma or G.E.D
Preferred
Two (2) years of customer service or transportation experience preferred
Company
TARTA
TARTA is a public transit agency that has been transporting people in the Toledo area of Ohio since 1971.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Laura Koprowski
Chief Executive Officer
Charles Odimgbe
Chief Operating Officer
Recent News
St Pete Catalyst
2023-08-10
Company data provided by crunchbase