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Concentrix · 13 hours ago

Customer Support Rep – Military Spouses (Remote)

United States

Full-time

Remote

Entry Level

$20/hr - $20/hr

1+ years exp

Concentrix is a global organization that prioritizes a people-first culture and is seeking a Customer Support Rep – Military Spouses to provide customer service support remotely. The role involves handling inbound and outbound calls, resolving customer inquiries, and promoting company products and services while ensuring a superior customer experience.

Customer ServiceInformation TechnologyOutsourcingSalesUX Design

No H1B

Responsibilities

Provide inbound and outbound customer support using a call flow guide

Identify/develop opportunity to offer targeted company’s products and services (i.e. upselling, cross selling, lead generation (not cold calls), upgrades)

Deliver superior customer experience in every interaction through identifying, capturing, and addressing customer needs

Order processing and monitoring

Track, document, and retrieve information in databases

Offer additional products and/or services with every interaction

Deliver expert customer experiences…with a smile

Qualification

Customer service experienceSoft sales experienceMulti-taskingComputer navigation skillsEagerness to learn technologies

Required

Be a Military Spouse

Must be at least 24 years of age

1+ year of customer service experience

Open availability

A high school diploma or GED

A quiet, distraction-free environment to work from in your home

Proficiency in fast-paced multi-tasking

Eagerness to learn new technologies

Strong computer navigation skills and PC knowledge

A desktop or laptop to complete PC and internet testing; A work computer will be provided after hire

High Speed internet (no wireless/hotspots or satellite) and a smartphone

Must reside in the United States and have a valid U.S. address for residence

Preferred

6+ months of soft sales experience preferred (upselling/recommending products or services, soliciting, telemarketing, etc.)

Benefits

Medical, dental, and vision insurance

Comprehensive employee assistance program (EAP)

401(k) retirement plan

Paid time off and holidays

Paid training days

DailyPay enrollment option to access pay "early," when you want it

Paid training and performance-based incentives

Lucrative employee referral bonus opportunities

Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

Health and wellness programs with trained partners to help promote a healthy you

Mentorship programs that support your rewarding career journey

Work-from-home convenience

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more