Comcast · 2 days ago
VIrtual - Senior Customer Account Manager
United States
Full-time
Remote
Mid, Senior Level
$18.43/hr - $34.06/hr
2+ years expComcast is a leading technology provider that offers a suite of services to help organizations prepare for the future. They are seeking a Senior Customer Account Manager responsible for supporting Comcast Business Services by retaining and growing the existing customer base while driving sales and enhancing customer satisfaction.
InternetTelecommunicationsTVVideoWeb Hosting
Responsibilities
Consistently meet and exceed on goals commensurate with job level to include high close ratios, incrementally higher revenue, and multi-product business solutions sell in
Focus on Base customer growth and retention, in the Mid-market segment, to include advanced product upgrades and sales
Lead and conduct biannual account review with midmarket customer base to assess ongoing business needs
Conduct regular reviews and process government accounts to include purchase and sales orders
Consistently and regularly conduct interactions digitally with base of SMB customers
Prepare sales documentation for advanced products and work with Sales Engineering and Customer Project Management teams to complete customer solution design and implementation
Maintain and master knowledge of billing system order entry process to directly enter customer upgrades real time
Provide testing and feedback to assist with deployment and adoption of new products, incentives, systems, and other changes into the sales channel
Retain business customers by mining and growing accounts through solution based selling and account management via the telephone
Make outbound calls to accounts to achieve sales quota metrics
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
Win as a team - make big things happen by working together and being open to new ideas
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
Drive results and growth
Support a culture of inclusion in how you work and lead
Do what's right for each other, our customers, investors and our communities
Qualification
Required
High School Diploma / GED
2-5 Years of relevant work experience
Adaptability
Communication
Critical Thinking Problem Solving
Customer-Focused
Persuasion
Professional Integrity
Resilience
Technical Knowledge
Workplace Organization
Preferred
MS Suite
Microsoft Dynamics
MS Teams Proficiency
Salesforce
MS Outlook Proficiency
Comcast Business Advanced Business Solutions
Billing Tools
Inbound/Outbound Call Center
Dedicated Internet Sales
Benefits
Best-in-class Benefits
Array of options
Expert guidance
Always-on tools
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
10001+ employees
H1B Sponsorship
Comcast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (705)
2024 (561)
2023 (624)
2022 (750)
2021 (588)
2020 (583)
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
Recent News
lightreading
2026-01-17
Company data provided by crunchbase