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U.S. Dermatology Partners · 3 days ago

Revenue Cycle Patient Services Specialist

Tyler, TX

Part-time

Onsite

New Grad, Entry Level

$16/hr - $18/hr

U.S. Dermatology Partners is a healthcare organization focused on providing quality dermatological services. They are seeking a Revenue Cycle Patient Services Specialist responsible for handling service calls from patients regarding outstanding balances and acting as a liaison between various stakeholders. The role involves answering patient inquiries, providing customer service, and maintaining accurate patient information.

Health CareHospitalMedicalWellness

H1B Sponsor Likely

Responsibilities

Answers patients' questions regarding statements and insurance coverage, answers telephone in a prompt, courteous, and helpful manner, screening calls, directing calls, providing information, answering questions, and taking accurate messages

Provides exemplary customer service to practice staff and works to resolve patient questions and complaints

Build knowledge base and resource pool at both corporate and clinical locations and operates as a team player in resolving customer issues

Keys updated insurance information and patient information such as bad addresses into the computer. Generates appropriate paper work, including itemized statements and receipts when requested

Handles setting up payment plans such as Budget Agreements for patients and as requested by practice staff

Works with Collection Agencies regarding patient payments, bad debt reports, bankruptcy

Handles Refund checks that are returned, Patient Inquiry Task, Help Desk Tickets, as needed

Responds to all inquiries received from patients either by telephone or written request

Handles transactions necessary on discharged patients and processes patient refunds as needed

Completes and files all necessary paperwork for services rendered, i.e., charge tickets, patient forms, medical records, etc

Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service

Performs other duties that may be necessary or in the best interest of the organization

Qualification

Customer ServicePatient InteractionInsurance KnowledgeData EntryConfidentialityTeam Player

Required

Responsible for service calls from patients regarding outstanding statement balances and serves as a liaison between practices, clinics, the central business office and payors

Initiates telephone contact and answers all calls pertaining to accounts receivables

Maintains accurate information regarding patient interactions and maintains strict confidentiality of patient information at all times

Follows approved processes, policies and procedures in executing job duties

Provides exemplary customer service to practice staff and works to resolve patient questions and complaints

Build knowledge base and resource pool at both corporate and clinical locations and operates as a team player in resolving customer issues

Keys updated insurance information and patient information such as bad addresses into the computer

Generates appropriate paper work, including itemized statements and receipts when requested