Capital Rx · 22 hours ago
Associate Director, Account Management
Rochester, NY
Full-time
Hybrid
Lead/Staff, Director/Executive
$120K/yr - $130K/yr
5+ years expJudi Health is an enterprise health technology company focused on rebuilding trust in healthcare in the U.S. The Associate Director, Account Management is responsible for managing a high-profile client portfolio in the Pharmacy Benefit Administration market, ensuring client satisfaction and leading internal teams in developing best practices for account management.
Hospital & Health Care
Responsibilities
Supervise and support a team of account managers and/or account coordinators to ensure client satisfaction, retention, and performance
Support clients in a leadership capacity, focusing on escalation management and relationship development
Manage high profile but limited client book
Conduct regular team meetings to align goals, share updates, and address challenges
Mentor and develop team members to enhance their skills and knowledge in PBM services
Handle escalations and provide strategic guidance to resolve client issues efficiently
Serve as the point of contact for key clients, fostering strong, long-term relationships
Lead team in the form of account managers and/or account coordinators to ensure proactive and effective communication with clients
Support implementation teams with client onboarding, ensuring a smooth transition and clear understanding of PBM services
Proactively address client concerns, ensuring quick and effective resolution of issues
Act as a liaison between clients and internal teams to manage escalations and resolve conflicts
Stay updated on industry trends and regulations, sharing knowledge with the team
Implement process enhancements to optimize service delivery and efficiency
Help build and develop job aids, policies and procedures, and standard operating procedures for the client account management team
Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance
Qualification
Required
Undergraduate bachelor's degree, with record of strong academic performance
5+ years of proven experience in PBM / health plan, benefits consulting, healthcare industry
Track record of building trusting internal and external relationships
Track record of leading cross-functional initiatives, driving high performance, meeting deadlines, and executing on deliverables
Experience working with structured and unstructured data
Proficient in Microsoft Office, particularly Excel, SQL a bonus
Ability to balance multiple complex projects simultaneously
Exceptional written and verbal communication skills
Extremely flexible, highly organized, and able to shift priorities easily
Attention to detail & commitment to delivering high quality work product
Ability to travel, not to exceed 25%
Preferred
3+ years of people management experience
Company
Capital Rx
Capital Rx is now Judi Health! Navigate to our new page here: https://www.linkedin.com/company/judi-health
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
A. J. Loiacono
CEO
Ryan Kelly
CTO
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