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The University of Texas Medical Branch · 6 hours ago

HCSS Human Resources Specialist - Shared Services (Onboarding)

United States-Texas-Galveston

Full-time

Onsite

Entry, Mid Level

2+ years exp

The University of Texas Medical Branch is seeking a Human Resources Specialist for their Shared Services department. This role provides general-level expertise in HR processes, ensuring operational continuity and efficiency while supporting internal customers and promoting professional development.

Responsibilities

Develops and maintains Standard Operational Procedures (SOPs) for HR Business Service Center, updates SOPs as needed for greater efficiency and to reflect the requirements of internal stakeholders and relevant federal, State of Texas and UT system rules and regulations

Partners with other departments in Human Resources to identify and document best-practice processes for HR Shared Services functions, and to resolve any throughput issues

Studies and analyzes data on HR Shared Services work to report on trends and identify best practice areas and areas for improvement. Writes reports for presentation to the Director, HR Benefits & Employee Services and other HR leadership

Provides prompt, courteous, and accurate assistance to internal customers by investigating and actively seeking resolution to internal customers’ problems and concerns

Evaluates plans and programs within HR Business Service Center and makes recommendations for strategic changes in alignment with the organizational goals

Develops and maintains accurate information within the Human Capital Management System (HCM) and HR Business Center Customer Relationship Management System (CRM)

Coaches, develops and consults with employees, team members and management

Works cross-functionally across the spectrum of shared services comprehensive areas according to demand

Adheres to all UTMB and HR Shared Services policies, procedures, and standards within budgetary specifications, including time management, supply management, productivity, and accuracy of practice

Maintains required documentation relating to customer interactions

Promotes individual professional growth and development by meeting requirement for mandatory/continuing education and skills competency while supporting department-based goals which contribute to the success of the organization. Serves as preceptor, mentor, and resource to HR Business Service Center Team

Participates on project teams as assigned or performs special projects as requested by leadership

Adheres to internal controls and reporting structure

Performs related duties as required

Qualification

PeopleSoft HCMHR Generalist experienceMS-ExcelCritical thinkingProblem resolutionAttention to detailConfidentialityVerbal communicationWritten communicationCollaboration

Required

Bachelor's Degree or equivalent

2 Years of HR Generalist or Onboarding experience required

Experience in PeopleSoft HCM version 8.8 or higher and above average knowledge of PS-HCM data structures/modules as well as a working knowledge of MS-Excel

Demonstrates ability to manage multiple priorities and use critical thinking skills to make decisions with minimal guidance

Strong attention to detail and problem resolution skills

Maintains a high level of confidentiality when researching and responding to customer inquiries/issues

Ability to work independently or in collaboration with peers and business partners in a seamless manner

Ability to interpret policies and procedures within the HR Shared Services and determine when escalation of issue is appropriate

Must have strong verbal and written communication skills and ability to interact effectively with employees at all levels of the organization