State of Washington · 2 weeks ago
Adaptive Technology Specialist (IT Business Analyst - Journey)
Walla Walla, WA
Full-time
Hybrid
Mid Level
3+ years expThe State of Washington's Department of Services for the Blind is dedicated to assisting individuals who are blind, deaf-blind, or low vision. The Adaptive Technology Specialist will analyze and implement technology solutions to support the employment and educational needs of these individuals, ensuring accessibility and compliance with standards.
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Responsibilities
Analyzes individual participant's technical needs for their desired employment setting by conducting Adaptive Technology assessments in a specialized technology lab and/or at a jobsite
Recommendations are made to the employer and team members for purchase of accessible solutions necessary for participants to gain or maintain competitive employment, and/or participate in education
Provides software compatibility testing for businesses and employment opportunities
Recruit, evaluate and manage vendors who provide specialized application and device training to visually impaired participants
Assess visually impaired participant computer skills & use of adaptive technologies to identify their technology training needs for their desired future employment
Troubleshoot complex multi-product, multi-platform problems
Resolve conflicts created by changes in business IT environment
Provide feedback to software engineers regarding identified design flaws
Develop alternative solutions for software/device compatibility issues
Consult with other AT professionals to resolve unique problems
Delegate basic troubleshooting tasks and system setup to support technician as appropriate
Based on testing, makes accessible software and web design recommendations to employers, community partners, government agencies and related entities
Evaluate new and updated technologies to determine accessibility and compatibility with current hardware and software platforms
Participate in beta and field testing of software/hardware to offer design and functionality recommendations to AT developers
Identify new resources, tools, and devices to assist participants with their accommodation needs
Keep current with new Adaptive Technology concepts, navigation, and functionality to provide the most cutting edge and innovative solutions for businesses and participants
Prepare and maintain AT documentation in the electronic case management system
Communicate and coordinate participant AT needs with the VR Team and employer. Maintain an accurate account of service hours
Educate participant to an array of adaptive tools and techniques that allow for optimal access to print media, computers, essential job tasks and/or accessibility needs as a student or employee
Provides consultation, presentations/trainings, and technical assistance-statewide and nationwide-to community resource and service providers for the application and use of AT products and services
Qualification
Required
Bachelor's degree in computer science or related degree
Three (3) years of experience providing adaptive and/or assistive technology support. This includes conducting assessments and implementing adaptive technology solutions. Must have knowledge of a variety of adaptive technologies, including software, hardware, and assistive devices
Advanced Technical Problem-Solving: Ability to analyze complex hardware, software, adaptive technology systems to identify barriers, design solutions, and troubleshoot multi-platform technology problems effectively and independently
Assistive Technology Expertise: Proficiency with a wide range of assistive technologies for blindness and low visions, including screen readers, Braille devices, video magnifiers, and related software and the ability to apply this knowledge to support customer employment and educational goals
Instruction and Training Skills: Ability to educate and train customers, vendors, employers, and staff on adaptive technology use, ensuring that learners achieve independence and competence with the tools required for success
Communication and Collaboration: Strong interpersonal skills to clearly explain technical concepts to non-technical audiences, coordinate with team members, customers, employers, and vendors, and advocate effectively for accessibility solutions
Continuous Learning and Innovation: Ability to stay current with emerging assistive technologies, evaluate new tools and methods, and integrate innovations into workplace and educational settings while sharing expertise with peers and stakeholders
Willingness to Learn: Must have a desire to learn about the specialized needs of and/or resources available to individuals who are blind, deaf blind, or low vision and who also may have other disabilities
Professional Growth and Service Mindset: The ability to take action to learn and grow. The ability to take action to meet the needs of others
Confidentiality and Professionalism: The ability to maintain the highest level of confidentiality when handling sensitive information; demonstrates professionalism in all interactions
Must possess valid driver's license and clean driving record
Must successfully pass a criminal background check
Benefits
Medical (including vision), dental and basic life insurance
Medical flexible spending account
Basic life and long-term disability insurance
Dependent care assistance
Auto, boat, home, and renter insurance
Washington State Employee Assistance Program
Washington Public Employees' Retirement System (PERS)
Deferred Compensation Program (DCP)
Social Security
Paid holidays and one paid personal holiday
Sick leave
Vacation leave
21 days paid military leave per year
Five (5) days of paid bereavement leave
Company
State of Washington
Washington state public employees help to create a working Washington built on education and innovation, where all Washingtonians thrive.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Matt Manweller
State Representative
Company data provided by crunchbase