The Massachusetts Executive Office of Labor and Workforce Development (EOLWD) · 7 hours ago
Customer Service Intern - Lawrence
United States-Massachusetts-Lawrence-160 Winthrop Avenue
Internship
Onsite
Intern
Start in 2026 SummerThe Massachusetts Executive Office of Labor and Workforce Development is offering a Summer Internship Program through the Massachusetts State Lottery Commission. The Customer Service Intern will provide high level customer service support to the agency’s internal and external customers while participating in professional development workshops and gaining insights into Lottery products and operations.
Government Administration
Responsibilities
Answer telephone inquiries from the general public and agents
Process customer claims for winning tickets of all games and generate prize checks by following MSLC Standard Claims Guidelines
Sell tickets for all Lottery games
Communicate with our agents and customers about our Lottery games and promotions
Conduct marketing activities in our regional lobby to promote and sell our Lottery games
Perform related duties as assigned by the Regional and Assistant Manager
Qualification
Preferred
Students in all majors will be considered
Must be customer-service oriented
Have a professional and pleasant telephone manner
Strong communications skills are required
Flexibility to adjust work scheduling as needed
Company
The Massachusetts Executive Office of Labor and Workforce Development (EOLWD)
The Executive Office of Labor and Workforce Development cultivates a skilled workforce across industries, provides economic stability for workers affected by job loss, injury, or illness, and upholds standards for safe working conditions.
1001-5000 employees
H1B Sponsorship
The Massachusetts Executive Office of Labor and Workforce Development (EOLWD) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (2)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Adriana León
Chief Financial Officer
Tony Fantasia
Chief Information Officer
Company data provided by crunchbase