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GMR Marketing · 17 hours ago

Systems Support Manager

Wisconsin, United States

Full-time

Hybrid

Mid, Senior Level

$85K/yr - $95K/yr

GMR Marketing is an Experience Agency that creates unforgettable stories through immersive brand experiences. The Systems Support Manager will oversee the IT support team, ensuring in-market teams have the technology and support needed to engage consumers, while also managing operations and systems for effective technical support.

Advertising

H1B Sponsor Likely

Responsibilities

You'll lead a talented technology-focused IT support team, fostering their growth while optimizing performance and managing workloads strategically

You'll oversee IT operations, commanding critical platforms that include help desk ticketing, asset tracking, on-call scheduling, and mobile device management

Your technical expertise will shine as you steward our diverse hardware ecosystem: Android tablets, mobile hotspots, networking equipment, and POS terminals

You'll serve as our asset management leader, leveraging sophisticated tracking systems to maintain accurate records of hardware assignments and lifecycle activity

You must be willing to travel domestically up to 15% for onsite training

Qualification

Operations ManagementTechnical SupportLeadershipAsset ManagementCustomer Service

Required

Leadership. You'll lead a talented technology-focused IT support team, fostering their growth while optimizing performance and managing workloads strategically. Beyond desk-bound leadership, you have experience delivering engaging, hands-on training sessions for in-market teams, equipping them with the knowledge they need to master everything from hardware, fundamentals and application functionality to system workflows

Operations and Systems Management. You'll oversee IT operations, commanding critical platforms that include help desk ticketing, asset tracking, on-call scheduling, and mobile device management. This goes beyond firefighting; you'll craft and maintain comprehensive, professional procedures that become the backbone of our hardware setup, deployment, asset tracking, and technical troubleshooting efforts. Managing device connectivity falls under your purview, as does optimizing ticket workflows to guarantee timely issue resolution and unwavering SLA adherence

Hardware and Technical Support. Your technical expertise will shine as you steward our diverse hardware ecosystem: Android tablets, mobile hotspots, networking equipment, and POS terminals. You'll troubleshoot, diagnosing and resolving hardware, software, and connectivity challenges with speed and precision. When in-market activations and live events demand it, you'll be there providing on-site technical support that keeps operations running seamlessly

Asset and Inventory Management. You'll serve as our asset management leader, leveraging sophisticated tracking systems to maintain accurate records of hardware assignments and lifecycle activity. You'll coordinate the seamless flow of equipment in and out, managing incoming and outgoing shipments with timing and accuracy. Quarterly field asset audits and annual inventory reconciliations under your watch ensure compliance and financial integrity, while you proactively identify and resolve discrepancies

Travel. You must be willing to travel domestically up to 15% for onsite training

Benefits

Health/vision/dental insurance

401k

Employee stock purchase plan

Vacation

Personal days

Paid holiday time

Disability

Life insurance

FSA/HSA plans

Company

GMR Marketing

Glassdoor4.0

GMR Mark pioneered event marketing 35 years ago, and we've never stopped leading the way—pushing the boundaries and redefining the industry. It is a sub-organization of Omnicom Group.

Founded in 1979

New Berlin, Wisconsin, USA

501-1000 employees

http://gmrmarketing.com

H1B Sponsorship

GMR Marketing has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2023 (1)

2022 (1)