L3 Support Engineer (Cisco WSA) (Only W2) jobs in United States
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Noblesoft Technologies ยท 19 hours ago

L3 Support Engineer (Cisco WSA) (Only W2)

positionDearborn, MI
timeContract
remoteOnsite
senioritySenior Level, Lead/Staff
date8+ years exp

Noblesoft Technologies is seeking an experienced L3 Support Engineer specializing in Cisco Web Security Appliance (WSA) to join their network security operations team. The role involves providing advanced support, troubleshooting, implementation, and maintenance of secure web gateway services to ensure business continuity and protection against web threats.

SoftwareSupply Chain Management
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Growth OpportunitiesbadNo H1Bnote

Responsibilities

Provide L3 operational support for Cisco WSA appliances in a global enterprise environment
Should have expertise to deploy WSA appliances from scratch as well as to configure security policy and other features
Monitor, manage, and maintain WSA appliances, ensuring high availability and optimal performance
Handle advanced incident management, problem resolution, and root cause analysis for WSA-related issues
Configure and manage:
URL filtering policies, access controls, and user authentication
HTTPS decryption policies
Application and content filtering rules
Malware defense and data security policies
Perform firmware upgrades, patches, and hotfixes on WSA devices
Collaborate with SOC, firewall, and proxy teams for security incident investigations
Implement changes following ITIL change management processes
Maintain documentation for policies, procedures, configurations, and troubleshooting guides
Work with vendor (Cisco TAC) for escalations and advanced troubleshooting
Contribute to automation and optimization of web security operations

Qualification

Cisco WSA administrationURL filteringITIL processesNetwork protocolsSecurity frameworksVendor certificationAnalytical skillsProactive mindsetCommunication skillsTeamwork

Required

8+ years of hands-on experience in IT security with at least 4 years on Cisco WSA (L3 level)
Strong expertise in Web Security Appliance (WSA) administration and troubleshooting
Strong expertise in URL filtering, DLP, malware scanning, HTTPS decryption
Strong expertise in LDAP/AD integration, user/group-based policy enforcement
Good understanding of network protocols (HTTP, HTTPS, DNS, TCP/IP)
Experience with proxy bypasses, PAC files, and O365 integrations
Knowledge of security frameworks and compliance standards (ISO 27001, NIST, GDPR, etc.)
Proficient in ITIL processes (Incident, Problem, Change management)
Ability to analyze logs, packet captures, and proxy reports for troubleshooting
Strong analytical and troubleshooting skills
Excellent communication and documentation abilities
Ability to work independently and in a team under high-pressure situations
Proactive and continuous learning mindset
Bachelor's degree in Computer Science, IT, or related field

Preferred

Familiar with email security (ESA) is a plus
Vendor certification preferred (e.g., CCNP Security, Cisco Web Security Specialist)
Relevant security/network certifications preferred

Company

Noblesoft Technologies

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Noblesoft Technologies Inc, an Inc 500 company, is a custom software solutions provider with market presence in USA, Mexico, India and UK.
dateFounded in 2019
location
Irving, Texas, USA
people-size51-200 employees
web-link
http://www.noblesoft.com

Funding

Current Stage
Growth Stage

Leadership Team

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Venkat Yerubandi
CEO
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Company data provided by crunchbase