Tenacity · 5 days ago
Chief Operating Officer
Boston, MA
Full-time
Onsite
Director/Executive
$150K/yr - $150K/yr
10+ years expTenacity is a dynamic nonprofit organization that empowers under-resourced Massachusetts youth to graduate from high school and achieve post-secondary success. The Chief Operating Officer will be responsible for operational leadership, strategic planning, and team development, working closely with the CEO and Executive Leadership Team to support the organization's growth and mission.
EducationNon ProfitTutoring
Hiring Manager
Jodaelle Racine
Responsibilities
Serve as a trusted advisor to the CEO on organization-wide planning, operational effectiveness, performance management, and sustainability
Partner with the CEO and other leaders to staff committees of the Board of Directors, notably: Civics Task Force, Facilities Task Force, Operations & DEI Committee, Finance Committee
Collaborate with the CEO and Leadership Team to achieve Tenacity’s strategic goals; serve as the central point person for internal coordination across departments, ensuring clear communication and accountability across teams
Ensure the execution of the strategic plan
Ensure that the Program Department’s resources are aligned to achieve ambitious annual and longer-term goals
Partner with Program Directors and data staff to strengthen data collection/tracking, reporting, and evaluation systems
Support Program Directors in maintaining strong partnerships with schools and community organizations, including assistance with contract management and logistics
Recruit, retain, coach and lead Program staff in their professional development
Incorporate nonprofit best practices, working closely with the CEO and CFO on operational budgets, audits, and planning
Ensure Tenacity’s facilities are safe, organized, and well-maintained
Manage relationships with key vendors, consultants, and service providers to ensure high-quality and cost-effective operations
Ensure organizational insurance policies (general liability, property, vehicle, workers’ compensation) are current and comprehensive
Oversee organizational systems such as SharePoint, BambooHR, and Microsoft 365 to improve communication and efficiency
Coordinate with IT consultants to ensure reliable technology support and data organization
Manage key transitions and initiatives, such as the 401(k) implementation and organizational systems improvements
Model and promote a culture of high performance, equity, respect, collaboration, professional growth and solutions-orientation
Implement more sophisticated programs to ensure retention, recruitment and development of staff
Mentor and support the professional development of Tenacity’s managers and leaders
Provide high-level support to the HR & Operations staff, particularly around employee engagement, retention, recruitment, training and culture initiatives
Offer guidance on policy development, staff engagement, and internal communication
Partner with HR consultants and benefit vendors to ensure smooth administration of employee benefits, payroll, and compliance
Provide opportunities and training for staff to deliver and receive feedback
Support Program and Development teams in the efforts to highlight program outcomes and success stories
Collaborate across departments to ensure seamless execution of major events, including the Tenacity Cup, Paddles to Pathways, Community Festival, Tenacity University Practicum, Pathway to Post-Secondary Success, and Summer Tennis & Reading Program (STRP)
Serve as a bridge between internal operations and external partners, modeling professionalism, accountability, and trust
Qualification
Required
Passion for Tenacity's mission and values
A bachelor's degree is required
Minimum of ten+ years of experience leading nonprofit operations
Experience executing against ambitious strategic plans and implementing change for a growing, mission-driven organization
Success in leading a variety of teams from direct program engagement to operational functions, including Finance, HR, IT, Risk/Legal
Proven record of analyzing and reporting programmatic and financial results, supporting operational excellence and improving systems/processes in a dynamic, mission-driven environment
Demonstrated record of achievement in managing, motivating, inspiring, and collaborating with high-performing team of programmatic, functional and operational colleagues to achieve ambitious, measurable goals
Comfort in working in a well-resourced, yet lean environment. Does not require an expansive staff to be effective
Savvy manager who can prioritize competing needs, deliver tough messages and negotiate conflicts
Confident and secure but not ego-driven
Solutions oriented; sees the best in people
Maintains calm in crisis
Thrives in a fast-paced environment. Agile decision maker, innovative, curious. Flexible, can pivot
Gets up to speed and builds trust quickly
Knowledge of how to scale an organization experiencing rapid growth
Knows when to push and when to wait
Demonstrated success in establishing and maintaining systems and metrics to drive continuous improvement
Excellent communications skills
Warm, friendly and high-energy
Effective project manager
Impeccable integrity and ethics with excellent follow-through
Proficient in Microsoft 365, SharePoint, and HR platforms such as BambooHR
Preferred
An advanced degree in a related field is a plus
Experience working in a founder-led and/or start-up organization a plus
Benefits
Full benefit package
Company
Tenacity
Tenacity is a youth development organization that provides education, life skills instruction, and mentoring services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Ned Eames
Founder & CEO
Company data provided by crunchbase