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Quinn Residences · 20 hours ago

Portfolio Manager

Chattanooga, TN, US

Full-time

Onsite

Mid, Senior Level

4+ years exp

Quinn Residences is the leading owner, operator, and developer of purpose-built, dedicated single-family rental communities across the Southeast. The Portfolio Manager works closely with the Regional Operations Manager to oversee all operational aspects of assigned residential communities, focusing on financial performance, resident satisfaction, and staff supervision.

Commercial Real EstateReal EstateResidential

Responsibilities

Responsible for all on‑site operations of the assigned community:

Meeting or exceeding the annual budget regarding NOI

Providing leadership, hiring, training, evaluating, and supervising all on site associates

All on‑site operations functions

Promoting and upholding all company policies

Develop yearly operating budgets/forecasts and sales/marketing plans. Accurately create, prepare, and convey all operational and financial data to the Regional Manager in a timely manner. Work with Regional Manager to identify community goals and objectives

Establish and implement leasing goals, while managing an effective lease expiration program

Analyze operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments

Monitor the timely receipt and reconciliation of rent collections and ensure statutes are followed. File timely evictions on non-paying residents

Effectively show, lease, and move in prospective residents

Implement programs for resident retention and service request follow-ups

Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends

Direct efforts to implement sales and marketing plans which effectively maximize income and result in high occupancy

Ensure that an adequate number of vacant homes are always market ready and available for showing

Design an effective preventative maintenance program to monitor service request turnaround and ensure the responsiveness of the maintenance staff

Ensure all assigned company training is taken as assigned and scheduled

Maximize rental income while minimizing expenses through effective planning and control

Regularly evaluate ways to increase NOI by increasing income and reducing expenses where possible

Create staffing schedules and ensure they are consistent with community needs

Participate in planned resident and company activities

Evaluate and recommend changes on rent/pricing strategies that maximize rent growth

Ensure all marketing materials, websites, internet listing sources and printed material are accurate and updated

Analyze and evaluate monthly and/or quarterly financial statements. Write clear and concise variance reports to substantiate the analysis

Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed

Perform annual performance reviews on all supervised associates

Oversight of all daily operations

Complete incident reports on all incidents that pose a threat to person or property and notify the Regional Manager of these incidents so further action may be pursued if deemed necessary

Promoting and upholding all company policies and procedures

Ensure that there are no liability issues at the community and if any are discovered they are reported immediately to the Regional Manager

Negotiation of all service contracts

Oversight of all capital or improvement projects including ongoing renovation projects

Maintain a superior customer service relationship with residents, co-workers, and vendors

Light travel may be required depending on the location of each community. In addition, travel may be needed for corporate meetings and functions

All other tasks as assigned by the Regional Manager or corporate personnel

Qualification

Property ManagementYardiFinancial AnalysisMicrosoft OutlookExcelCustomer ServiceTrainingLeadership

Required

General knowledge of all aspects of Property Management

At least 4 years of property management experience as a community manager

Ability to learn and use various types of computer software programs including but not limited to: Yardi, Microsoft Outlook, Blue Moon, credit screening software, revenue management system, excel and word

High School Diploma