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LexisNexis Risk Solutions · 6 hours ago

Position Senior Cloud / SRE Engineer

Raleigh, NC

Full-time

Onsite

Mid, Senior Level

$105K/yr - $175K/yr

LexisNexis Risk Solutions is a leader in providing legal, regulatory, and business information and analytics. They are seeking a Senior Cloud / SRE Engineer to be responsible for continuous monitoring of live systems, proactive resolution of customer incidents, and on-call support, with a focus on reducing response times for incidents and software bugs.

AnalyticsHealth CareInformation TechnologyInsurTechRisk ManagementSoftware

Culture & Values

H1B Sponsor Likely

Responsibilities

Design, implement, and maintain monitoring tools and processes to ensure continuous tracking of system performance, availability, and security

Proactively identify potential issues through trend analysis and monitoring data, and take corrective actions before they impact customers

Oversee the monitoring and proactive management of product performance, availability, and reliability

Manage SLAs, performance benchmarks, alert thresholds, and response protocols for live systems

Provide on-call and escalation management. Define and implement on-call escalation and resolution process for product incidents and issues

Automate routine maintenance tasks to reduce manual intervention and improve system reliability

Oversee the smooth operation and availability of live systems, ensuring minimal downtime and prompt resolution of incidents

Lead the incident management process, including identification, troubleshooting, resolution, and post-incident analysis

Collaborate with product, development, infrastructure, quality engineering and customer success teams to ensure seamless deployment and support of new features and updates

Maintain detailed documentation of system configurations, processes, and procedures

Provide regular reports on system performance, incident metrics, and customer issue resolution to senior management

Ensure compliance with industry standards and best practices for reliability and security

Works within or manages a cross-functional team in support of migrating applications to standard platforms

Gives direction and consultancy to others when implementing new Paved Road features or Platforms

Can analyze and make recommendations to improve the SDLC and CI/CD processes

Able to create actionable reports on the operational health and lifecycle of platform and product components

Qualification

Cloud platformsSite Reliability EngineeringMonitoring toolsScripting skillsIncident managementTechnical problem-solvingUser managementCommunication skillsInterpersonal skillsContinuous learning

Required

BS Engineering/Computer Science or equivalent experience required; advanced degree preferred

Experience in software development, with a strong background in supporting and maintaining live products

Experience in site reliability engineering, live production support, or a related role

Proven experience managing and supporting live systems in a production environment

Proficiency in cloud platforms (e.g., AWS, Azure)

Experience with monitoring tools (e.g., Datadog, Splunk)

Strong scripting skills (e.g., Python, JS) and familiarity with automation tools

Solid understanding of Site Reliability Engineering (SRE) principles and practices

Strong understanding and experience with incident management, monitoring tools, IT service management frameworks and automation processes

Previous experience in customer-facing roles or managing customer support escalations

Excellent technical problem-solving and troubleshooting abilities

Strong communication and interpersonal skills, with the ability to collaborate across teams

Tools and user management experience

Experience in defining and managing live support metrics and use them for continuous improvement process improvement

Ability to manage multiple priorities and work effectively in a fast-paced environment

Passion for continuous learning and staying up-to-date with industry trends and best practices

Benefits

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

Company

LexisNexis Risk Solutions

Glassdoor4.0

LexisNexis Risk Solutions provides information to assist customers in industry and government in assessing, predicting, and managing risk. It is a sub-organization of ChoicePoint.

Founded in 2000

Alpharetta, Georgia, USA

10001+ employees

https://risk.lexisnexis.com

H1B Sponsorship

LexisNexis Risk Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (129)

2024 (132)

2023 (86)

2022 (98)

2021 (125)

2020 (53)