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Citi · 1 day ago

Issue Management Sr. Lead

Jacksonville Florida United States

Full-time

Onsite

Senior Level, Lead/Staff

$131K/yr - $196K/yr

10+ years exp

Citi is a leading global bank, and they are seeking an Issue Management Sr. Lead to coordinate and manage issues with key stakeholders to ensure compliance and remediation of findings. The role involves leveraging analytics for process improvement, developing corrective action plans, and fostering partnerships to drive issue resolution.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Coordinate and manage all issues with key stakeholders

Drive issue quality reviews ensuring compliance with Issue Management Policy, Standards, and Procedures

Manage Business/Function Quality Control engagement over the complete lifecycle of high-impact issue remediations and primary remediation programs

Manages a comprehensive tracking and reporting issue inventory, including issue quality metrics for visibility on control gaps, Issues quality control processes, risk highlights, and escalating concerns

Provide challenge enabling the key stakeholders to implement sustainable solutions to address root causes

Leverage analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement

Proactively identify and analyze potential control gaps and operational risks across Citi, leveraging data analysis to assess impact and recommend proactive mitigation strategies

Collaborate with key stakeholders to develop comprehensive corrective action plans to address identified control gaps or failures

Integrate lessons learned into the development of corrective action plans, promoting continuous improvement and timely closure of issues

Ensure compliance with all relevant regulatory requirements and internal policies

Foster strong partnerships with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualification

Operational risk managementCompliance laws knowledgeControl related projectsData analysisProcess improvementAnalytical skillsLeadership skillsStakeholder engagementMicrosoft Office proficiencyCommunication skillsProblem-solving skillsPresentation skillsAttention to detail

Required

10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry

Ability to identify, measure, and manage key risks and controls

Track record leading Control related projects and programs

Ability to see the big pictures with high attention to critical details

Develop and implement strategy and process improvement initiatives

Comprehensive knowledge of Citi's businesses and functions and their risk profiles

Developing new ideas and improving current processes to proactively mitigate risks

Requires an ability to provide challenge and make recommendation for risk and controls remediation

Expert knowledge in the development and execution for controls

Proven experience in control related functions in the financial industry

Proven experience in implementing sustainable solutions and improving processes

Expert understanding of compliance laws, rules, regulations, and best practices

Deep understanding of Citi's Policies, Standards, and Procedures

Strong leadership, decision-making, and problem-solving skills

Strong analytical skills to evaluate complex risk and control activities and processes

Ability to deliver compelling presentations and influence executive audiences

Strong sense of accountability and ownership, with strong results orientation

Excellent communication skills; ability to engage and inspire across stakeholder groups

Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word

Preferred

Master's degree preferred

Benefits

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Company

Citi

Glassdoor3.8

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Founded in 1812

San Antonio, Texas, USA

10001+ employees

https://www.citi.com

H1B Sponsorship

Citi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1386)

2024 (849)

2023 (1375)

2022 (1117)

2021 (876)

2020 (901)