Apply on Employer Site

Umdasch Group · 1 day ago

Global CRM Systems Administrator

United States

Full-time

Remote

Senior Level

5+ years exp

Umdasch Group is a global leader in scaffolding solutions, and they are seeking a Global CRM Systems Administrator to oversee the deployment and optimization of their CRM system. This role involves aligning stakeholders on strategy and managing the training and enablement of regional teams to enhance sales processes and customer engagement.

ConstructionMarket ResearchProfessional ServicesRetail

Responsibilities

Develop and execute a phased regional rollout plan for the CRM system, ensuring alignment with global standards while accommodating local requirements

Align stakeholders on strategy, timeline, and responsibilities for regional rollout

Oversee the integration of the CRM system with existing systems such as ERP Epicor and Avontus Quantify, ensuring seamless data migration and validation

Implement a "Train-the-Trainer" model to ensure localized enablement and role-based training for sales teams

Manage the phased regional rollout, provide hypercare support, and establish a feedback loop for continuous improvement

Align KPIs between legacy and new entities, ensuring accurate forecasting and reporting

Develop and maintain monthly forecast reporting, integrating with analytics tools for detailed revenue tracking

Administer and maintain the CRM system, including user setup, data management, and customization to meet business needs

Provide technical assistance and support to system users, manage Help Desk tickets related to the CRM software, Salesforce, and other business application software (ERP Epicor, Avontus Quantify)

Conduct research to resolve problems and integrate repeated questions into the training program

Collaborate with stakeholders to standardize, streamline, and coordinate business and system processes, and provide feedback and recommendations for software configuration improvements

Assist with testing current systems for new improvement features or updates, and maintain ongoing documentation, including SOPs, testing checklists, and user manuals

Qualification

CRM implementationCRM systems proficiencyProject managementERP Epicor experienceAvontus Quantify experienceAnalytical skillsWorkload managementEthicsCommunicationIntegrityFlexibilityTeamwork