CRH · 4 hours ago
Customer Service Representative
New Britain, CT
Full-time
Onsite
Entry Level
2+ years expCRH is a leading supplier of quality construction materials and infrastructure solutions. The Customer Service Representative will support the Transportation Manager with contract execution, driver payroll, and provide exceptional customer service while coordinating with the Construction, Milling, and Paving division.
Building MaterialConstructionManufacturing
Responsibilities
Send and organize hired hauler contracts
Evaluate insurance certificates from hired haulers and track renewals
Input haul ticket entries for payment
Directing calls to dispatch and other necessary departments
Investigating waiting and travel time submissions from hired haulers
Assisting hired haulers with pay discrepancies and providing backup documentation as necessary
Assuring all on site internal drivers OSHA cards are up to date
Track driver route history and provide updates to transportation manager if anything looks out of the ordinary
Submit internal drivers’ timecards
Complete various evaluations in excel as needed (pay rate adjustments by job, hired hauler no show/break downs, trucks requested vs. assigned, etc.)
Dispatching – must be able to complete dispatch duties for support as needed
Scheduling of internal and external haulers
Communicating unordinary job site conditions and the correct start address
Exceptional problem-solving ability (truck break downs, job site delays, call outs, etc.)
Proficiency in utilizing our Transportation management System to dispatch trucks and track route history
Maintain necessary records and documentation
Qualification
Required
High school diploma or equivalent
2 years' dispatching or in a relative customer service role
Ability to work independently and make decisions as well as work effectively in a team environment
Good problem solving skills
Ability to utilize resources and take initiative
Ability to write routine reports and correspondence
Ability to multi-task and triage as needed without getting overwhelmed
Excellent written and verbal skills, strong interpersonal skills and ability to diplomatically handle challenging situations
Ability to speak effectively to customers or employees of organization
Expertise with Microsoft Office Suite, particularly Excel and Word
Expertise with Adobe PDF and DocuSign
Benefits
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
Company
CRH
CRH manufactures and distributes building materials and products for construction projects. It is a sub-organization of CRH Ventures.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-07-21IPO
Leadership Team
Jim Mintern
Chief Executive Officer
Alan Connolly
Director of Strategic Finance
Recent News
MarketScreener
2026-01-07
Benzinga.com
2025-12-29
GlobeNewswire
2025-12-18
Company data provided by crunchbase