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Highmark · 1 day ago

Client Service Manager PA - Small Group

Erie-Meadville Area

Full-time

Hybrid

Entry, Mid Level

$19.23/hr - $28.85/hr

2+ years exp

Highmark Inc. is seeking a Client Service Manager to partner with assigned Client Managers to maintain and grow existing Small Group business. The role involves preparing proposals, ensuring positive account relationships, and resolving operational business problems to enhance client satisfaction.

Health CareHealth InsuranceInsuranceWellness

Responsibilities

Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained

Assist in the preparation of benefit design analysis for specialized proposals and quotes

Develop detailed specifications for implementation of new products for clients. May conduct enrollment meetings during the account renewal process

Analyze operational business problems and provide problem resolution and effect change to all facets of the company. (i.e. address benefit and administrative issues and recommend alternative solutions for the account, etc.)

Leverage internal resources to bring the best service and problem resolution to assigned accounts

Work closely with Client Installation and Enrollment teams responsible for account processing and set-up to ensure accurate and seamless service delivery

Develop documents and processes to ensure effective communication via work plans for all account implementation activities

Function as the primary contact for the resolution of the day to day account service issues

Support customers during the implementation of sales contracts and throughout the relationship by resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty

Other duties as assigned or requested

Qualification

Client relationship managementProblem solvingCommunicationService orientationPlanningOrganizingDiligenceDrive for resultsEvaluates criticallyInfluencePersistenceResilience

Required

High School Diploma/GED

2 - 4 year relevant, progressive experience in the area of specialization

State specific Producers License for Life, Accident & Health - Employees hired before January 1, 2020 will have until January 31, 2026, to obtain the life portion of their license

Service orientation

Diligence

Problem solving

Communication

Drive for results

Evaluates critically

Influence, persistence and resilience

Planning and organizing