MHI RJ Aviation Group · 1 week ago
Senior Manager, Commercial Management
Bridgeport, WV
Full-time
Onsite
Senior Level
7+ years expMHI RJ Aviation Group (MHIRJ) is a company that provides critical operational, engineering, and customer support solutions for the global regional aircraft industry. They are seeking a Senior Manager, Commercial Management, who will lead customer contract management and relationship oversight, ensuring compliance and alignment with performance expectations while fostering long-term customer relationships.
AerospaceAir TransportationManufacturing
No H1B
U.S. Citizen Only
Responsibilities
Lead and develop a team of Customer Success professionals through effective coaching, feedback, and performance management
Oversee daily operations to ensure safety, efficiency, quality, and adherence to performance objectives
Build a culture of engagement and accountability through recognition, training, and continuous improvement
Act as the primary point of contact for key customers, fostering trust, alignment, and proactive communication
Monitor and report customer performance metrics, ensuring service levels and KPIs are consistently achieved
Lead customer reviews to assess operational performance and identify opportunities for improvement
Manage escalations and ensure timely, effective resolution of customer issues
Collaborate with internal teams (Operations, Finance, Commercial) to ensure alignment between customer needs and company deliverables
Support business growth through renewals, performance reviews, and strategic account planning
Provide insights and feedback to internal stakeholders to enhance service delivery and customer experience
Qualification
Required
Bachelor's degree in Business, Aviation Management, or related field
7+ years of progressive experience in customer success, account management, or commercial operations—ideally in the aviation or MRO sector
3+ years in a leadership role, with demonstrated experience developing and motivating teams
Proven track record of driving customer satisfaction, operational performance, and process improvement
Strong communication and relationship-building skills with the ability to influence across all levels
Excellent analytical and problem-solving abilities, with high attention to detail
Advanced proficiency in Microsoft Excel and data-driven performance analysis
Benefits
Comprehensive medical, dental, vision and prescription coverage
Flexible Spending and Health Savings Accounts
Company paid life insurance and short-term disability
Annual wellness incentives up to $750
Employee assistance program
401K with 7% company match
Annual bonus plan
Paid vacation, sick time, and holidays
Company
MHI RJ Aviation Group
MHIRJ, a group company of Mitsubishi Heavy Industries, is a future-minded organization, moving forward in today’s aviation world not solely as leaders in support and service to the CRJ Series—world’s most successful regional jet program—but with an unmatched expertise and comprehensive offering spanning the entire spectrum in solutions for the regional aircraft industry and operators worldwide.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
L. Paul Rivera, SHRM-CP, PHR
Sr. HR Business Partner at MHIRJ Aviation
Recent News
2025-01-31
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