Northwest Eye ยท 3 days ago
Elective Services Consultant
Golden Valley, MN
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $54K/yrNorthwest Eye is among the largest specialty eye care providers in the Midwest, and they are seeking an Elective Services Consultant to educate patients on elective care options. The role focuses on enhancing the patient experience and increasing the number of patients choosing elective services such as LASIK and cataract options.
Health CareMedical
Responsibilities
Provide exceptional personal service and attention to patients during their visit to the clinic
Talk to patients over the phone and in person about the benefits of our elective services
Explain all paperwork, obtain necessary signatures, and collect payment when appropriate with established protocols
Explain the procedures and evaluation process in a manner that prepares the patient
Support the evaluation process by problem solving and coordinating the visit, including engaging the surgeon or site manager, as necessary
Close the visit with the patient and subsequent workflows, including scheduling the surgery and finalizing the pricing
Assists patients with pre- and post-operative preparations for smooth and comfortable surgical experience
Performs telephone and one-on-one follow-up with prospective patients
Counsels patients on the benefits of elective services and follows established protocols regarding access, cost, and process for elective services
Use and maintain daily task management system for continuous and accurate follow up of potential surgery patients, from all sources
Responsible for assessing patient needs, financial counseling, lead tracking, reporting, and follow up with professional communication
Schedule patients for appointments with the surgeons for surgery or evaluation
Maintain distribution process of patients to surgeons, as established by protocols
Document sales notes for each patient in database system
Assist with patient registration, discussion of patient scheduling access, and check-in as needed
Interact effectively with regional team members, managers, surgery technical staff, surgery schedulers, surgeons, administration, and other members of the management team to assure quality patient care
Maintenance of a data base to track follow up calls, emails, and tasks
Maintain sales and marketing information and education supplies at clinic sites
Fully understand all elective service package details
Support staff education on refractive surgery knowledge by participating with in-services and support development of presentations
Produce reports from tracking software to meet the needs of surgeons and management
Support marketing efforts as needed by organization
Contributes to team effort by accomplishing related results as needed
Encourage and participate in new aspects and offerings of our elective services
Open to collaboration with regional team members and flexibility with changes
Provide ideas and suggestions on how process, flow and offerings can be constantly improved
Other tasks as assigned
Qualification
Required
High school diploma required
Experience in a medical office with extensive patient service experience
Understanding of ophthalmology terms and procedures, including refractive error, cataracts, MGD, and the anatomy of the eye
Patient-care focused approach and ability to interact with patients consistently throughout the day
Professional communication skills and ability to educate and support patient decision-making
Able to clearly document activities in a computer tracking system
Organized and can move between multiple tasks while maintaining progress in work and attention to detail
Excellent oral and written communication skills
Strong organizational and multi-tasking abilities
Preferred
College coursework preferred
Experience in ophthalmology or optometry preferred
Sales experience preferred
Benefits
Health Insurance (medical, dental, vision, HSA)
Paid Time Off (PTO)
Holiday Pay
401K Retirement Savings Plan
Other Benefits: Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
Employee Assistance Program
Employee Discounts
Company
Northwest Eye
Northwest Eye is a medical practice company that provides eye care treatment in Minnesota.
Founded in 1972
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John (Chip) Berestka, MD
Partner
Company data provided by crunchbase