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University of Maine · 6 hours ago

Manager of Student Financial Services

224 Main Street, Farmington, ME, 04938, US

Full-time

Onsite

Mid, Senior Level

$48K/yr - $54K/yr

3+ years exp

The University of Maine at Farmington is seeking a Manager of Student Financial Services who will lead the Merrill Center team to ensure efficient financial processes for students and their families. This role involves overseeing financial aid, student records, and billing while providing mentorship to staff and maintaining a culture of high-level service.

EducationSocial EntrepreneurshipUniversities

No H1B

Responsibilities

Manage federal, state, and institutional aid programs, including verification, awarding, and R2T4 calculations

Ensure accuracy in student billing, third-party payments, and the processing of outside scholarships

Manage merit aid, tuition pledges, and veteran/waiver programs

Oversee payment plans, transcript holds, and supportive outreach for past-due accounts

Direct daily operations to ensure warm, helpful, and efficient front-line service delivery

Supervise, train, and evaluate staff, acting as a mentor who coaches them towards success

Step in as the primary escalation point and calm voice for complex student or family inquiries

Maintain the Merrill Center's web content and internal procedures to ensure the team has the right tools to succeed

Oversee enrollment changes (add/drips, withdrawals) to ensure student records are pristine

Act as the friendly, professional liaison with the UMS Systems Office and external funding agencies

Reconcile operating budgets for the department, treating University resources with care

Maintain compliance with the Department of Defense MOU and all other federal and state financial aid regulations

Qualification

Financial aid administrationStudent account processesSupervisory experienceFederal financial aid regulationsPublic higher education experiencePlanningOrganizingAnalytical skillsCustomer supportTechnology utilizationDemonstrated leadershipTeamworkCommunicationProblem-solvingAdaptabilityConfidentiality