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Wells Enterprises · 1 day ago

Customer Service & Order Management Specialist I - Le Mars, IA

1 Blue Bunny Dr SW, Le Mars, IA, 51031, US

Full-time

Onsite

Mid Level

3+ years exp

Wells Enterprises is a company that specializes in customer service and order management. The role involves providing customer support related to sales, orders, and deliveries while ensuring customer satisfaction and resolving issues effectively.

Food and BeverageFood ProcessingManufacturing

Responsibilities

Manages the order process throughout the lifecycle of the order. Responsible for enforcement of company policies and procedures and to develop recommendations when unique issues arise. Exercising good business judgment within prescribed limits

Manages and keeps up-to-date assigned customer accounts which includes account set up, pricing and promotions, updating authorized item lists, item conversions, new item sheets, and all other aspects of the account. Accurately updates internal and external databases and customer websites

Effectively provides support for assigned backup person and ensures that the customer and Account Manager needs are met

Supports Account Managers by being responsive in meeting their needs in a timely manner. Works together with the Account Managers in resolving customer issues by making sure to communicate all necessary information

Take leadership role when working on resolving customer issue by partnering with customer and cross functional business units (when needed) to provide best solution for all. May be assigned additional responsibilities as needed such a projects and reports related to your assigned accounts

Responsible to manage the inventory order process by closely monitoring inventory at 3PL’s to ensure customer orders are filled in full and make requests for rush IR’s to replenish inventory. Make recommendations to switch “ship from” locations to fulfill orders when inventory is available at a different ship from facility. Quickly identifies order abnormalities-items ordered, quantity of items ordered, etc. Request and monitor product movement

Responsible to monitor number of orders placed by a single customer for same request date or within short time frame. Help reduce E&O by watching and allocating partial pallets and short coded product. Facilitating the start of the OS&D investigation process. Aids in securing loadout and delivery appointments for customer orders

Responsible to supporting the critical investigation process to dispute fines and fees for reimbursement. Quickly identifies potential issues that will result in fines and/or fees and work to avoid or reduce these fines

Qualification

Customer service experienceProblem solving skillsMicrosoft OfficeOracleChange managementAnalytical skillsInterpersonal skillsCommunication skillsCollaboration