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Shimadzu Medical Systems USA · 8 hours ago

Field Service Engineer

Spokane, WA

Full-time

Onsite

Senior Level

$40/hr - $50/hr

5+ years exp

Shimadzu Medical Systems USA is seeking a Field Service Engineer responsible for installations, preventive maintenance, troubleshooting, and repairs on medical X-ray imaging systems. The role involves managing territory performance, ensuring customer satisfaction, and adhering to quality and safety requirements while collaborating with teams and maintaining documentation.

Health CareManufacturingMedicalMedical Device

No H1B

Responsibilities

Install, Repair, Radiographic, Fluoroscopic and Interventional medical X-ray DR systems, ensuring optimal performance and compliance with all service standards

Diagnose and resolve equipment issues using advanced troubleshooting, analytical, and problem-solving skills

Build strong relationships with customers and internal teams to drive satisfaction and service excellence

Manage territory performance, including revenue, expenses, inventory accuracy, and proper care of company assets

Complete all administrative and regulatory documentation (service reports, PMs, ICRs, FMIs, expenses, installations, etc.) accurately and on schedule

Deliver timely, effective technical service while ensuring superior customer satisfaction and maintaining strong relationships with clients and peers

Adhere to all quality, safety, and compliance requirements while maintaining proficiency with tools, test equipment, electrical/electronic, and networking fundamentals

Collaborate as an active team member, sharing best practices and supporting continuous improvement initiatives

Utilize escalation and support resources to ensure timely resolution of service issues

Travel up to 70% within the assigned geography (average 1–4 hours daily), with periodic overnight or air travel, out of your primary area as required for this field-based role

Qualification

X-ray imaging systemsTroubleshootingCustomer serviceTest equipment proficiencyDICOMNetworking fundamentalsAnalytical skillsTime managementCommunication skillsTeam-oriented

Required

Associate or bachelor's degree, military technical training, or High School Diploma/GED with 6+ years of equivalent technical education

Minimum 5+ years of experience servicing X-ray or DR imaging medical equipment

Strong customer service orientation with proven ability to meet or exceed expectations

Excellent time management; able to work independently with minimal supervision

Team-oriented with a proactive, collaborative mindset

Proficiency with test equipment, computer systems, networking, DICOM, and Microsoft Office Suite

Strong analytical, troubleshooting, and communication skills

Ability to work safely with radiation sources and radioactive materials while following PPE and safety requirements

Valid driver's license and clean driving record; ability to travel independently day and night

Flexible and available for overnight travel, short-notice assignments, and participation in after-hours or rotating on-call schedules, including evenings, weekends, and holidays

Legal authorization to work in the U.S. required. Will not sponsor individuals for employment visas

Ability to lift up to 75 lbs. unassisted and perform physical activities such as bending, stooping, kneeling, climbing, and extended standing

Demonstrated professionalism, sound judgment, and resource management in customer-facing environments