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Solari, Inc. · 9 hours ago

Dispatch Specialist I - Remote Overnight

United States

Full-time

Remote

Entry Level

1+ years exp

Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. They are seeking a Dispatch Specialist I who will manage dispatch functions for crisis line services, including the dispatch of mobile crisis teams and ensuring effective communication during crisis situations.

FamilyFunding PlatformNon Profit

Responsibilities

Receives and dispatches teams/clinicians timely and effectively

Provides concise and accurate information to teams/clinicians

Maintains awareness of team/clinician needs and safety

Manages tracking logs accurately and timely manner

Creates reports when business needs dictate

Documents all dispatch and related interactions in the electronic health record and tracking logs

Adhere to call center policy and procedures

Participate in required training and supervision

Willingness to expand knowledge of suicide intervention and prevention, the behavioral health and physical health systems, Medicaid managed care, mental health and diagnostics, community resources, and recovery and resiliency practices

Responsible for assisting other Contact Center staff in answering and screening incoming crisis requests when business needs dictate

Respond to incoming calls and requests for dispatch services

Complete outbound calls, emails, texts, or chats to effectively coordinate care and resolve crisis situations; operate within required timeframes

Screen incoming requests

Screen and dispatch incoming calls or contacts from first responders directly

Back up for other Contact Center staff as required by business needs

Other duties as assigned

Qualification

Dispatch experienceCrisis intervention knowledgeComputer systems operationDocumentation skillsMulti-tasking skillsEngagement skillsCompassionate communicationProblem-solving skills

Required

GED/High School diploma, Required

1-2 years of Dispatch, contact center, or emergency services experience is preferred

Ability to operate computer systems and use multiple computer screens simultaneously

Strong problem-solving and multi-tasking skills

Strong knowledge of resources and systems in the community to better assist the team

Ability to act professionally and maintain appropriate boundaries with clients and staff

Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success

Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency

Demonstrate effective documentation skills; ensure all interactions are documented in the designated electronic health record in accordance with policies and procedures

Must meet the following BHPP education and experience requirements: An individual who has six weeks of behavioral health work experience/dispatch experience and has the skills and knowledge required to provide behavioral health services and has one of the following: an Associate's degree, a High school diploma, or equivalency

Benefits

Friendly work environment

Generous paid time off (PTO)

Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date

Competitive compensation

Convenient office locations and Hybrid Schedule

On-site fitness room free to all employees (Tempe Office)

Basic Life Insurance

Voluntary Life, Spouse, Child Insurance

Critical Illness w/free dependents

Critical Illness Spouse

Short Term & Long Term Disability- Starts first of the month after 90 days of employment

401K & 401K Roth - Starts first of the month after 90 days of employment

United Pet Care

LifeLock for identity theft

LYRA EAP Program- 25 free sessions for mental health per family member

Company

Solari, Inc.

Solari Crisis & Human Services is an award-winning, non-profit organization dedicated to helping individuals through a continuum of crisis and human services.

Founded in 2007

Tempe, Arizona, USA

501-1000 employees