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Generac · 1 day ago

Service Writer

Stockton, CA

Full-time

Onsite

Entry, Mid Level

$23.30/hr - $32.62/hr

2+ years exp

Generac is a company focused on providing power solutions, and they are seeking an Inside Sales Representative to manage the repair proposal process and guide customers through their options. The role involves driving sales, managing customer relationships, and assisting with order processing and product details.

Electrical DistributionElectronicsEnergyManufacturing

Responsibilities

Drive sales in assigned territory through outbound efforts to engage, grow and retain customers

Manages sales process via calls, email, web chats to develop and grow relationships with customers to achieve channel sales goals and program goals

Assist customers with pricing and availability, order processing and order status

Resolves issues by working with the customer, territory sales team, and/or any pertinent internal departments

Acts as liaison between customers and service operations team

Delivers sales presentations and product updates to service sales team and senior sales manager

Providing customers with product details – features, benefits, competitive comparison

Assisting with the promotion of new product launches

Guiding customers to utilize tools available to confirm correct product

Continually driving engagement of our customers to all applicable resources and programs

Reviews resources and business-building tools available for our partners to assist in their success

Promotes channel programs and benefits of participating in these programs

Inform and educate on promotional opportunities available to customers to enhance relationship and continue to foster and grow sales

Qualification

Customer relationship managementSales process managementEffective presentation skillsProblem-solving skillsMulti-taskWritten communication skillsOral communication skillsWork independentlyTake initiativeReact under pressure