Helpdesk Support Technician - Part Time jobs in United States
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Florida Blue · 11 hours ago

Helpdesk Support Technician - Part Time

positionIrving, TX, United States
timeFull-time, Part-time
remoteOnsite
seniorityEntry Level
date2+ years exp

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30 years of experience. The Desktop Support Technician is responsible for providing support, deployment, and repair of desktop workstation equipment, peripherals, and software.

ConsultingHealth CareInsurance
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H1B Sponsor Likelynote

Responsibilities

Troubleshoot software and hardware issues
Escalation of issues to the appropriate application support or level 2 desktop support team
Configuration and deployment of desktop hardware, software and peripherals
Follow established policies, procedures, and processes
Maintain and update asset data

Qualification

Windows Operating SystemsDesktopLaptop supportMicrosoft OfficeActive DirectoryBasic networkingTicketing systemsPrioritization skillsCommunication skills

Required

2 years' experience providing first level troubleshooting and support of: Windows Operating Systems
Desktops and laptops workstations
Peripherals such as printers, document scanners, and docking stations
Business productivity software such as Microsoft Office and Office365
Basic networking/telecom such as internet, VPN, and phones
Creation and deletion of user credentials using Active Directory
Ability to effectively communicate with internal users who possess varying levels of technical skills
Able to prioritize multiple incidents and request and process in a timely manner
Experience using ticketing systems

Preferred

Some college courses in related field a plus

Company

Florida Blue

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Glassdoor3.9
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Florida Blue is a subsidiary of a not-for-profit health solutions company dedicated to serving all Floridians in the pursuit of health.
dateFounded in 2001
location
Jacksonville, Florida, USA
people-size5001-10000 employees
web-link
https://www.floridablue.com

H1B Sponsorship

Florida Blue has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (27)
2023 (33)
2022 (20)
2021 (38)
2020 (56)

Funding

Current Stage
Late Stage

Leadership Team

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Patrick Geraghty
President and CEO
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Recent News

Sun Sentinel
Florida Blue may go out of network for Cleveland Clinic in Broward
2025-11-04
PRLog
Women United Flagler to Award $11,000 in Grants to Six Local Nonprofits
2025-11-01
PR Newswire
Florida Blue Foundation Supports Improving Mental Health Outcomes and Expanding the Mental Health Workforce
2025-10-29
Company data provided by crunchbase