WTW · 5 hours ago
Billing Relationship Manager - National Accounting Center
26 Century Blvd, Suite101, Nashville, TN, 37214, US
Full-time
Hybrid
Mid, Senior LevelWTW is a leading global advisory, broking, and solutions company. The Billing Relationship Manager will serve as the primary contact for all billing-related matters and develop strong relationships with stakeholders in the Corporate Risk & Broking business sector, ensuring high levels of satisfaction with NAC services.
ConsultingInformation TechnologyInsuranceMedicalService Industry
No H1B
Responsibilities
Serve as the primary contact for all billing-related matters, including escalations, for assigned IVDs
Develop and maintain strong relationships with stakeholders in the Corporate Risk & Broking (CRB) business sector
Ensure high levels of satisfaction with NAC services among retail offices and service centers through regular check-in calls
Provide feedback from offices to the Mumbai and Manila Billing Managers, including any recommendations for associate coaching
Conduct regular meetings with operation leaders within each IVD, via Teams or in person, when possible, to review upcoming large and complex billing renewals, address challenges, and explore opportunities
Travel to field offices, including Manila and Mumbai, as needed, to build and maintain relationships, resolve client issues, address client needs, and meetings with Operations Managers and other stakeholders
Organize and conduct pre-renewal meetings with CRB Client Service Team as needed to address any specialized client needs
Oversee the hiring, performance assessment, coaching, and, if necessary, the exit management of assigned Fee Specialist(s) within the US
Identify process inefficiencies and collaborate with Process Quality Managers to develop workshops or process improvements
Communicate with Mumbai and Manila leadership partners regarding issues related to billing associates
Efficiently handle critical billing activities as they pertain to monthly and quarterly closes
Perform additional tasks and projects as required
Qualification
Required
High school diploma or equivalent required
Strong customer service skills, with excellent interpersonal and team-building abilities
Comprehensive knowledge of insurance accounting principles
Effective communication skills with the ability to consistently maintain a positive and professional attitude and the ability to influence others
Strong conflict resolution, time management, and organizational skills
Proactive in learning new skills and actively seeks opportunities to improve current processes
Ability to assess business trends and ensure appropriate staffing levels to complete work in a timely manner
Preferred
College degree in accounting or business management
Prior experience in team facilitation and management
Benefits
Mental health/emotional wellbeing (including Employee Assistance Program)
Medical (including prescription drug coverage and fertility benefits)
Dental
Vision
Health Savings Account
Commuter Accounts
Health Care and Dependent Care Flexible Spending Accounts
Company-paid life insurance
Supplemental life insurance
AD&D
Group accident
Group critical illness
Group legal
Identity theft protection
Wellbeing program
Adoption assistance
Surrogacy assistance
Auto/home insurance
Pet insurance
Paid Holidays
Annual Paid Time Off (includes state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Qualified contributory pension plan (if eligible)
401(k) plan with annual nonelective company contribution
Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements
Company
WTW
WTW is a global advisory and solutions company that helps clients around the world turn risk into a path for growth.
Founded in 1828
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2025-12-15Post Ipo Debt· $1B
2024-02-28Post Ipo Debt· $750M
2021-09-30Post Ipo Equity
Leadership Team
Andrew Krasner
Chief Financial Officer
Tom Finan
Senior Vice President / Cyber Tech E&O Insurance Broker
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