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Resolve Tech Solutions · 10 hours ago

Help Desk Support Specialist

Dallas, TX

Full-time

Hybrid

Entry Level

1+ years exp

Resolve Tech Solutions is a modern MSP focused on delivering reliable IT services. They are looking for an entry-level L1 Help Desk Technician to provide technical support for Microsoft 365 and other services, assisting users with various technical issues and service requests.

Artificial Intelligence (AI)Cloud ComputingCloud ManagementConsultingData Center AutomationEnterprise Resource Planning (ERP)Information TechnologySoftware

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Rohit George

Responsibilities

Serve as the initial point of contact for end-user technical issues and service requests via phone, email, and ticketing systems

Troubleshoot user account problems in Active Directory and Microsoft Entra ID (formerly Azure AD), including password resets, lockouts, and group membership

Provide basic support for Microsoft 365 tools such as Outlook, Teams, SharePoint, and OneDrive

Use ServiceNow to log, track, and manage incidents, ensuring timely resolution or escalation

Support Microsoft 365 environments under the guidance of senior staff (e.g., basic mailbox permissions, license checks, or endpoint enrollments in Intune)

Escalate advanced requests, such as device compliance, Conditional Access policy changes, or file migrations, to L2+ engineers

Follow documented SOPs and contribute to internal documentation based on common support resolutions

Maintain strong communication with users to ensure clarity, professionalism, and issue resolution

Qualification

Active DirectoryMicrosoft 365ServiceNowMicrosoft IntuneCloud administrationCustomer service skillsCommunication skillsDocumentation skills

Required

1+ year of IT Help Desk or technical support experience

Familiarity with Active Directory, Microsoft 365, and ServiceNow (or similar tools)

Strong communication and customer service skills

Ability to follow processes and work collaboratively with remote teams

Eagerness to learn and grow in cloud administration and endpoint security

Create and maintain documentation (KBAs - knowledge base articles)

Preferred

Microsoft 365 Admin Center: Navigating to assist with licenses, mailbox management, or Teams settings

Intune / Endpoint Manager: Awareness of device compliance policies and troubleshooting connectivity/enrollment basics

Conditional Access and Security Settings: Basic understanding of why these matter and when to escalate

SharePoint/Teams Migration: Basic troubleshooting and support during user transitions to cloud storage

Exposure to MSP environments or multi-tenant support

Understanding of Microsoft Intune, Autopilot, or Conditional Access policies

Certifications like MS-900, MD-102, or working toward them

Benefits

Competitive compensation and benefits

Remote flexibility with access to regional offices

Career growth pathways in Microsoft cloud technologies

Collaborative, people-first work culture

Company

Resolve Tech Solutions

Resolve Tech Solutions (RTS) is a technology services company focusing delivering SAP as a managed cloud service in public cloud.

Founded in 2010

Addison, Texas, USA

501-1000 employees

http://www.resolvetech.com

H1B Sponsorship

Resolve Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (36)

2023 (52)

2022 (18)

2021 (15)

2020 (47)