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State of South Carolina · 17 hours ago

IT Manager II

Columbia, SC

Full-time

Onsite

Mid, Senior Level

3+ years exp

The South Carolina Law Enforcement Division (SLED) is a premier statewide law enforcement agency dedicated to serving and protecting the citizens of South Carolina. They are seeking an IT Manager II to provide strategic leadership and oversight of end-user support services, ensuring reliable and efficient technology support across the organization.

Government

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Oversee the Help Desk Manager and desktop engineer by providing direction and leadership. Organize the department's structure to streamline workflow, communication, and performance in order to boost productivity while ensuring efficient and effective delivery of end-user support services, including help desk support, troubleshooting and issue resolution

Develop and enforce policies and procedures related to end-user support services, including service level agreements (SLAs) and escalation processes

Analyze department needs and performance of staff by setting quarterly performance goals for managers and support staff

Build and maintain strong relationships with internal stakeholders and end-users, gathering feedback and ensuring that needs are met. Implement processes for continuous improvement, foster a culture of innovation and learning within the support services team to continual enhance efficiency and effectiveness

Assess new technologies and tools to improve end-user support services, and overseeing their implementation and integration into existing systems

Qualification

IT systems understandingMicrosoft platformsProject managementLeadership skillsCommunication skillsAdaptability

Required

Bachelor's degree in communications, business administration, information technology, mathematics, statistics, management information science or related field with three years of management experience. Relevant experience may substitute for the bachelor's degree on a year-for-year basis

Strong understanding of IT systems, including hardware, software, networking and security

Experience with Microsoft platforms including on-perm and 365

Experience in project management, including planning, execution and evaluation, is highly beneficial

Adaptable and open to learning new skills to keep their team and organization ahead in the rapidly changing IT landscape

Must have strong written and verbal communication skills

Must have strong leadership skills

This position supports a 24/7 infrastructure and will require on-call availability