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Hiab · 4 hours ago

Field Service Technician (Raleigh, NC)

Cornelius, NC

Full-time

Onsite

Senior Level

$35.90/hr - $41.75/hr

5+ years exp

Hiab is a leading provider of smart and sustainable on road load-handling solutions. The Field Service Technician will perform service and maintenance on various equipment while ensuring customer satisfaction and adhering to safety and environmental standards.

IndustrialMechanical Engineering

Responsibilities

Inspect, perform service, troubleshoot (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on the following equipment: Forklifts, Knuckle Boom Cranes, Loaders, Liftgates, Hooklifts, Skiploaders & Hoists in line with Manager’s instructions

Follow applicable safety rules, agreed working practices and environmental requirements

Staying up to date with technical developments as shown in internal service bulletins and completing technical courses when instructed by District Service Manager

Respond to customer’s queries and concerns to maximize customer satisfaction & follow Hiab Customer Satisfaction Guidelines

Keep adequate records, maintain documentation & submit daily reports in the format specified by the District Service Manager

Recognize sales opportunities and communicate to District Service Manager

Coach/tutor junior colleagues and trainees as necessary

Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System

Qualification

Mechanical operationsHydraulic operationsElectrical operationsDiagnostic skillsTroubleshooting skillsCustomer serviceCoaching skillsDocumentation skills