AAA Auto Club Enterprises ยท 6 hours ago
Claims Casualty Team Manager
United States
Full-time
Remote
Mid, Senior Level
$93K/yr - $124K/yr
4+ years expAAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, seeking a Claims Casualty Team Manager to oversee day-to-day activities within the claims unit. The role involves coordinating and directing claims activities, providing leadership and coaching, and ensuring compliance with regulatory requirements and best practices.
Insurance
Responsibilities
Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints)
Coach and counsel employees on performance in a responsive and timely manner
Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs
Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan
Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations
Maintain knowledge of current industry developments and best practices
Participate in committees and projects that will support the organization's goals and objectives
Qualification
Required
4-6 years Automotive Claims handling Required
Ability to effectively lead change required
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
Preferred
Bachelors Equivalent combination of education and experience Preferred
1-3 years Supervisory Preferred
Chartered Property Casualty Underwriter - Insurance Institute of America Preferred
Advanced organizational, planning and delegation skills critical
Advanced oral and written communication skills necessary
Advanced interpersonal skills essential
Benefits
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company
AAA Auto Club Enterprises
AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Simpson
Senior Vice President and Chief Information & Technology Officer
Suzanne Wisdom
Senior Vice President & Chief Marketing Officer
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