Veros Credit · 7 hours ago
Collections Specialist/Loan Servicing Specialist (Auto Finance)
Santa Ana, CA
Full-time
Onsite
Mid Level
$20/hr - $25/hr
3+ years expVeros Credit is committed to making vehicle ownership possible for everyone, and they are seeking a Collections Specialist/Loan Servicing Specialist. This role involves servicing auto loan accounts that are 60 days delinquent and documenting all collection activities utilizing loan servicing software.
AutomotiveFinancial Services
No H1B
Responsibilities
Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA)
Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures
Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan
Accurately and professionally document account information and collection activities
Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers
Other duties as assigned
Qualification
Required
Bilingual (English/Spanish) required
3+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry
Effective communication, negotiation, and problem-solving skills
Ability to read, interpret and apply federal, state, and local collections regulations
Ability to interact with customers in a professional, tactful, and sensitive manner
Ability to thrive in a fast-paced work environment and to work independently and as part of a team
Available to work a flexible work schedule and overtime as needed
High School Diploma or GED
Preferred
Reinstatements experience is a plus
Benefits
Medical, Dental, and Vision Insurance
Life Insurance
Flexible Spending Accounts (FSA)
Accident, Hospital, Indemnity Insurance
Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
Employee Assistance Program (EAP)
401(k) Plan
Employee Stock Ownership Plan (ESOP)
Tuition Reimbursement
Paid Holidays
Paid Time Off (PTO)
Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
Referral Bonus
Quarterly lunches
Daily fresh fruit
Office Starbucks Coffee/Latte/Espresso Machine
And a lot more!
Company
Veros Credit
Veros Credit tech-based finance solutions, specializing in acquiring and servicing installment contracts from automotive dealers.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$39.59M2021-11-22Series Unknown· $39.59M
Leadership Team
Stephen E Tomasula
Chief Financial Officer
Harvey Singh
Chief Operating Officer
Recent News
2025-05-17
2025-05-17
Company data provided by crunchbase