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State of Washington · 1 day ago

Behavioral Health Program Manager (HCPM/MPD)

Walla Walla, WA

Full-time

Hybrid

Mid, Senior Level

3+ years exp

The State of Washington is seeking a Behavioral Health Program Manager to impact healthcare delivery statewide. This role involves developing and implementing quality improvement processes for behavioral health systems, overseeing contract management, and serving as a subject matter expert for mobile rapid response crisis teams.

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Responsibilities

Serve as primary MPD contact and, in collaboration with other HCA divisions, establish and monitor an endorsed mobile rapid response crisis team and community-based mobile crisis team contracting performance program to be implemented statewide

Oversee contract language related to the establishment of grants to support mobile rapid response crisis teams and community-based crisis teams

Partner with HCA’s Division of Behavioral Health and Recovery (DBHR) to develop and issue establishment grants

Develop and implement processes to issue performance payments to mobile response crisis teams and community-based crisis teams that have met certain expectations

Provide expert technical assistance:

To contractors around compliance with federal and state regulations

In development of contract amendments related to endorsed mobile rapid response crisis teams

In response to barriers to quality behavioral health care

Serve as the primary point of contact and subject matter expert for coordination of issues related to quality development, assessment, and performance of endorsed mobile rapid response crisis teams

Serve as subject matter expert for statewide management of Behavioral Health Administrative Service Only (BH-ASO) contracts

Develop and review monitoring tools and materials to ensure quality of care and adherence to best practices and federal and state requirements

Support the process of streamlining and coordination of contracts within the MPD team to develop more efficient practices, including policies and procedures

Act as a subject matter expert to provide input on substantive areas of statewide policy and/or legislation, develop and provide recommendations on needed improvement related to programs, policies, and contracts

Provide expert technical assistance and corrective action as needed in response to non-compliance with elements of the contract

Qualification

Behavioral health expertiseContract managementProgram developmentData analysisProject managementStakeholder collaborationTechnical assistanceCultural competencyStrategic planningReport writing

Required

Master's degree from an accredited college with a major study in psychology, sociology, public health, public administration, social work, or closely related field and three (3) years of supervisory or consultative experience in working with the public behavioral health system with duties and responsibilities in the specialized field of behavioral health treatment services

Bachelor's degree with major study in psychology, sociology, public health, public administration, social work, or closely related field and five (5) years of supervisory or consultative experience in working with the public behavioral health system with duties and responsibilities in the specialized field of behavioral health treatment services

Associate degree in a related field and seven (7) years of supervisory or consultative experience in working with the public behavioral health system with duties and responsibilities in the specialized field of behavioral health treatment services

Nine (9) years of supervisory or consultative experience in working with the public behavioral health system with duties and responsibilities in the specialized field of behavioral health treatment services

One year as a Health Care Program Specialist in state service

The ability to take action to learn and grow

The ability to take action to meet the needs of others

Previously demonstrated knowledge of the State of Washington's behavioral health system

Previously demonstrated experience working collaboratively with multiple stakeholders, including other government agencies, county commissioners, municipal leaders, community-based providers, and advocates

Preferred

Current license/credentials as a behavioral health professional

Experience in providing outreach and education about behavioral health programs in a community setting, including working with providers, tribal entities, and Urban Indian Health Organizations, MCOs, BH-ASOs and other stakeholders who are participants in the implementation of Integrated Managed Care

Experience in program development, implementation, and evaluation of health care programs in a community setting

Project management, including team facilitation and process improvement methods

Experience working with diverse client populations with clients with behavioral health issues; including cultural competency in working with an ethnically diverse population

Experience in participating in and facilitating meetings and task forces involving internal and external stakeholders at the state and local level

Experience analyzing data and providing technical assistance related to data collection and submission concerns

Health services program development: Procure contracts for programs that serve Medical Assistance clients, including but not limited to managed care. Work with contract development and management, including contract monitoring

Knowledge of state and federal laws, policies, regulations and procedures on Medicaid and behavioral healthcare both within and outside the Health Care Authority

Experience in technical and non-technical report writing for both low-literacy audiences and others, such as executive leadership, internal staff, contractors and interested stakeholders

Skill in strategic planning, data management, and conducting research into trends, utilization patterns and use of services by high-risk clients

Knowledge of HCA programs and payment mechanisms; managed care operations; policy development related to health and behavioral health care delivery; and integration of quality measurement and program evaluation