Gr8ttek · 8 hours ago
Desktop Support Technician_Baltimore
Baltimore, MD
Full-time
Onsite
Mid Level
$20/hr - $20/hr
3+ years expGr8ttek is currently seeking a Desktop Support Specialist in Baltimore, MD. The role involves providing support and performing troubleshooting and repair activities in an end-user computing environment, focusing on various technology products.
Information Technology & Services
Responsibilities
Provide support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities
3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures
Qualification
Required
3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers
Provide support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities
3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures
Maintain all required OEM Certifications as directed by Management
3+ years experience relevant software and hardware systems
Understanding of ITIL methodologies
Preferred
A+ certification is desired
Company
Gr8ttek
Gr8ttek is an established provider of Technical Solutions for Business and Government.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Traci DeWilde
President / Founder
Company data provided by crunchbase