Apply on Employer Site

KUHN Group · 8 hours ago

Technical Support Specialist (Hay Tool Products)

Brodhead, WI

Full-time

Onsite

Mid Level

KUHN Group is a leading provider of agricultural machinery, and they are seeking a Technical Support Specialist to serve as the subject matter expert for their product lines. The role involves resolving dealer service needs, diagnosing service issues, and collaborating with various departments to improve service processes.

AutomotiveFarmingManufacturing

Hiring Manager

Jill Leitzen

Responsibilities

Serve as the technical expert for service issues for the assigned KNA product line(s)

Assist as a back-up in resolving dealer complaints or concerns for other products distributed by KNA

Diagnose, qualify and quantify service and performance issues for assigned product line(s)

Review and process all warranty claims for assigned product line(s)

Maintain warranty records (complaints, service calls and claims) and distribute related reports to applicable departments

Collaborate with Product Management, Engineering, and Operations departments and other assigned factory contacts to develop solutions and implement action plans to solve service issues

Communicate machine corrections and issues to KNA personnel and the KNA dealer network through Service Bulletins and/or Technical Improvement Programs

Develop and conduct training presentations aimed at educating KNA employees and dealer personnel on the proper set-up, maintenance and service of current and newly introduced products

Assist in the development of service instructions for assigned product line(s)

Participate in NPI (New Product Implementation) projects by sharing product issues, concerns, and trends for the assigned product line(s)

Partner with Parts Department personnel to develop and maintain the recommended parts stocking lists

Review Operator Manuals for product service content and recommend additions or modifications

Provide input into the feasibility of Special Sales Requests (SSRs) to ensure product can properly be supported in the field

Maintain knowledge of the service and maintenance requirements and field issues of competitor’s products for the assigned product line

Maintain work area in a clean and orderly fashion and conform to all quality and safety procedures

Other duties may be assigned

Qualification

Agricultural mechanicsCustomer serviceMechanics/repairElectronicsHydraulicsWeldingTorch cuttingWord processingSpreadsheet applicationsPresentation softwareInternetE-mail

Required

Working knowledge of machines distributed by Kuhn North America

Serve as the technical expert on assigned product line(s)

Resolve dealer service needs with required urgency

Present a helpful and favorable image of the Company

Treat people fairly

Confidentiality of Company information

Continuously improve systems

Knowledge and skills in the areas of customer service, mechanics/repair, electronics, hydraulics, welding, and torch cutting

Application knowledge and experience in word processing (Word), spreadsheet applications (Excel), presentation software (PowerPoint), Internet, and e-mail