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AstraZeneca · 1 day ago

Senior Director, DS&AI for CRM AI & Agentic AI Development

Gaithersburg, MD

Full-time

Hybrid

Director/Executive

$197K/yr - $295K/yr

AstraZeneca is seeking a Senior Director to lead the strategy and delivery of AI agents within Salesforce/Agentforce across multiple therapy areas. This role involves building and mentoring a high-performing team, developing CRM-embedded AI solutions, and ensuring compliance with Responsible AI standards.

BiopharmaBiotechnologyHealth CareMedicalPharmaceuticalPrecision Medicine

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Build, mentor, and encourage a high-performing unit composed of artificial intelligence researchers, machine learning engineers, and agent creators passionate about CRM-embedded intelligence; establish outstanding practices for modeling, LLM/agent creation, testing, verification, and implementation

Lead creation of CRM-embedded AI Copilots (Field, Medical/MSL, Marketing), Decision Engines (Recommender Agent, Trigger Agent, Digital Twin Agent), and Intelligence Agents (Insight IQ, Market IQ, Care Gaps Engine, Content IQ, Marketing Representative, Influencer/Rising Stars IQ) to provide reliable, impactful insights throughout therapy areas

Co-own the strategic direction and cross-platform development plan for CRM and AI alongside the CRM Program Lead and the CRM Business Product Management team; align AI capabilities with CRM workflows, UX patterns, governance, and sprint processes

Embed technology-based mentorship directly into Salesforce/Agentforce experiences to boost efficiency and minimize obstacles for reps, MSLs, district managers, marketers, and access teams

Work closely alongside franchise leaders, field excellence, omnichannel, IBEX, medical affairs, and market access to translate strategies into AI use cases across Oncology, CVRM, Respiratory, and Rare Disease; ensure global scalability and local market adoption across US, EUCAN, Japan, and International regions

Ensure all models and experiences adhere to Responsible AI, regulatory, and MLR standards

Define clear business value assumptions linked to core outcomes. Partner with IBEX to measure uplift and run A/B tests. Validate impact and drive continuous improvement through AZ Brain’s closed-loop learning cycle

Participate in design councils, governance forums, and executive steering committees; act as the DS&AI partner to the CRM Commercial Lead, collaborating closely with the Global CRM Senior Director to deliver the global program

Qualification

AI modelingCRM-embedded intelligenceLeadershipSalesforce/AgentforceA/B testingResponsible AIContinuous improvementCollaborationMentorship

Required

Lead the strategy and delivery of AI agents within Salesforce/Agentforce across multiple therapy areas and regions

Build, mentor, and encourage a high-performing unit composed of artificial intelligence researchers, machine learning engineers, and agent creators

Establish outstanding practices for modeling, LLM/agent creation, testing, verification, and implementation

Lead creation of CRM-embedded AI Copilots, Decision Engines, and Intelligence Agents to provide reliable, impactful insights

Co-own the strategic direction and cross-platform development plan for CRM and AI alongside the CRM Program Lead and the CRM Business Product Management team

Align AI capabilities with CRM workflows, UX patterns, governance, and sprint processes

Embed technology-based mentorship directly into Salesforce/Agentforce experiences

Work closely alongside franchise leaders, field excellence, omnichannel, IBEX, medical affairs, and market access

Ensure all models and experiences adhere to Responsible AI, regulatory, and MLR standards

Define clear business value assumptions linked to core outcomes

Partner with IBEX to measure uplift and run A/B tests

Validate impact and drive continuous improvement through AZ Brain's closed-loop learning cycle

Participate in design councils, governance forums, and executive steering committees

Act as the DS&AI partner to the CRM Commercial Lead

Collaborate closely with the Global CRM Senior Director to deliver the global program

Ensure worldwide scalability and local market adoption across US, EUCAN, Japan, and International

Preferred

Senior leadership experience building and scaling agentic AI and LLM-powered products within large-scale CRM environments

Deep hands-on familiarity with Salesforce/Agentforce ecosystems, including data integration, orchestration, and CRM UX patterns

Background in life sciences commercial, medical, or market access functions, with exposure to therapeutic areas such as Oncology, CVRM, Respiratory, and Rare Disease

Practical knowledge of model governance, MLR processes, and Responsible AI frameworks in regulated environments

Expertise in experimentation design, A/B testing, and uplift measurement for enterprise products; comfort partnering with analytics platforms such as IBEX

Experience operationalizing continuous learning systems for agents and LLMs, including feedback loops similar to AZ Brain's closed-loop learning

Shown success leading global programs and landing solutions across US, EUCAN, Japan, and International markets

Benefits

Short-term incentive bonus opportunity

Equity-based long-term incentive program (salaried roles)

Retirement contribution (hourly roles)

Commission payment eligibility (sales roles)

Qualified retirement program [401(k) plan]

Paid vacation and holidays

Paid leaves

Health benefits including medical, prescription drug, dental, and vision coverage

Company

AstraZeneca

Glassdoor4.1

AstraZeneca is a pharmaceutical company that discovers, develops, manufactures, and markets prescription medicines. It is a sub-organization of Investor.

Founded in 1999

Cambridge, Cambridgeshire, GBR

10001+ employees

https://www.astrazeneca.com

H1B Sponsorship

AstraZeneca has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (2)

2020 (11)