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CCA-IM · 2 days ago

Clinical Operations Manager

Bethesda, MD

Full-time

Onsite

Mid Level

$65K/yr - $95K/yr

CCAIM is a boutique, high-touch, expanding integrative medical practice. The Clinical Operations Manager will oversee the day-to-day operations of the clinic, ensuring a smooth patient experience and leading the support team while maintaining high standards of cleanliness and service.

ConsultingManagement ConsultingMarketing

Responsibilities

Run the clinic day-to-day (flow + patient experience)

Ensure the clinic runs smoothly without supervisors having to track, remind, or catch preventable errors

Manage day-of flow, patient coordination, and problem-solving in real time

Maintain a consistently polished, calm, high-touch patient experience

Monitor follow-through and quality across eligibility/benefits, authorizations (as applicable), claims follow-up, denials resolution, and documentation

Lead the team (scheduling, training, HR)

Manage day-to-day performance and accountability for MA, Medical Office Assistant, and VMA team

Create and maintain staff schedules/coverage plans; plan PTO; handle call-out contingencies

Hire, train, coach, and develop staff; reinforce standards kindly but firmly

Systems + quality control (so issues don’t repeat)

Build and maintain checklists, SOPs, scripts, and training guides (“how we do it here”)

Quality-check before work reaches supervisors; close loops; proactive updates

Prevent repeated errors by fixing root causes (process changes + training + audits)

Hands-On Backup Expectations:

Because we’re a small practice, you will also step in as needed to:

Support phones/email coverage, patient coordination support during peak flow

Assist with room turnover/cleanliness and “clinic-ready” presentation when coverage gaps happen

Supporting all administrative and operational functions of the team

Qualification

Clinic Operations ManagementPatient CoordinationTeam LeadershipQuality ControlSchedulingHighly organizedCommunicatorSelf-directedFollow-through mindsetHospitality standardsEnglishDetail-oriented

Required

Extremely detail-oriented: accurate, careful, consistent

Highly organized: can juggle priorities in a busy environment without losing the thread

Strong communicator: proactive updates, clear direction, calm under pressure

Self-directed and solutions-oriented: 'if you see something, do something about it'

High standards for cleanliness, presentation, hospitality, and professionalism

Follow-through mindset: done means done + checked + communicated

Ability to wear a KN95 mask throughout the workday

Ability to maintain a 100% fragrance-free standard at work (no perfume/cologne; no scented hair products, lotions, laundry products, cosmetics, or essential oils on skin/clothing)

English (Required)

Ability to commute to Bethesda, MD 20817 (Required)