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Channel Fusion · 2 days ago

Client Services Manager

Hiawatha, IA

Full-time

Hybrid

Mid Level

$60K/yr - $80K/yr

3+ years exp

Channel Fusion is seeking a dynamic Client Services Manager who excels at building relationships and driving client success. This role involves serving as the primary point of contact for clients, leading strategic planning sessions, and developing client engagement programs aligned with client goals.

AdvertisingMarketing

Culture & Values

Responsibilities

Serve as the primary point of contact for assigned clients, building strong, long-term partnerships. Manage, contracts, and renewals with account leadership coordination

Lead strategic planning sessions, quarterly business reviews, and collaborative workshops with clients and internal stakeholders

Develop and execute client engagement programs and relationship strategies aligned with client goals

Analyze client needs and translate them into actionable business and technology requirements

Coordinate cross-functional initiatives between client services, operations, and technology teams

Guide the successful rollout of new features and services through clear training and change management

Deliver data-driven insights through reporting and metrics that support client objectives

Organize and facilitate client-focused events and educational sessions

Support the ongoing improvement of processes to elevate the overall client experience

Qualification

Client relationship managementProgram developmentCross-functional collaborationCRM platformsCommunication skillsEvent coordinationTraining program developmentStrategic thinking