Celtra · 3 days ago
Senior Customer Success Manager
New York, United States
Full-time
Onsite
Mid, Senior Level
$90K/yr - $115K/yrCeltra is the leading Creative Automation platform built to help marketing and creative teams scale high-performing digital advertising across every channel and format. The Senior Customer Success Manager is responsible for driving customer satisfaction, proactive retention, and revenue growth through a deep understanding of each customer’s business and needs.
Computer Software
Responsibilities
Develop a deep understanding of customer business goals, workflows, and success metrics to provide tailored guidance and strategic support
Manage onboarding and implementation for new customers, ensuring a smooth transition and early value realization
Deliver customer training, workshops, and enablement sessions to drive adoption and maximize product usage
Act as the primary point of contact for a portfolio of software customers, addressing questions, risks, and escalations
Drive customer renewals and partner on expansion opportunities, negotiating terms that support long-term engagement and growth
Conduct regular business reviews (QBRs) and check-ins to assess performance, align on objectives, and identify growth opportunities
Monitor customer usage and performance, recommending optimizations, upgrades, or additional solutions to increase value and revenue
Identify and mitigate risks to customer satisfaction, retention, or delivery before they escalate
Facilitate communication between customers and internal teams, translating business needs into actionable requirements
Scope customer-facing projects, secure internal resources, and ensure effective execution
Stay informed on industry trends, emerging technologies, and best practices to provide strategic recommendations
Manage revenue accountability, including billing and reconciliation for assigned accounts
Qualification
Required
Experience in ad tech, digital design, creative, or marketing technology software environments
Proven customer-facing experience managing a portfolio of revenue-generating accounts
Demonstrated ability to grow accounts strategically through process creation, initiatives, and value-based selling
Self-driven, highly organized, and proactive with a passion for creative excellence
Strong presentation and facilitation skills; comfortable representing Celtra with senior stakeholders
Excellent written and verbal communication and interpersonal skills
Strong creative and analytical problem-solving abilities
Preferred
Experience project managing digital or creative initiatives a plus
Experience working with creative or production agencies or in-house design teams, with a solid understanding of their workflows a plus
Experience delivering customer education (training sessions, workshops, webinars) a plus
Passion for achieving and exceeding goals
Proficiency with Photoshop or similar design tools is a plus
Company
Celtra
Celtra is dedicated to revolutionizing advertising via impactful creatives that establish memorable connections with audiences and drive measurable results.
Founded in 2006
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Cutino
Chief Revenue Officer
Company data provided by crunchbase