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Cotton Incorporated · 19 hours ago

EFS® Technical Service Specialist

Cary, NC

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Cotton Incorporated is seeking an EFS® Technical Service Specialist to serve as a customer contact for their Engineered Fiber Selection (EFS®) System software customers worldwide. The role involves providing excellent customer service, facilitating installations and training, and assisting with special projects such as documentation and software testing.

Business DevelopmentMarketingProduct ResearchTextiles

H1B Sponsor Likely

Responsibilities

Install and support EFS® System Software products via phone, e-mail, internet, and face-to-face interaction

Facilitate training and implementation of EFS® System Software products

Review, create, and translate communications and software documentation

Submit regular trip reports detailing on-site visits and other activities

Assist with EFS® promotion and marketing initiatives

Represent Cotton Incorporated throughout the industry as needed

Assist with departmental and/or other company projects/activities as needed

Qualification

Technical supportSoftware trainingCustomer serviceWindows operating systemsMicrosoft Office SuiteTextile industry knowledgeCommunication skillsProject managementSelf-motivationTeamwork

Required

2 to 5 years' experience in technology-related account management, project management, technical support, and/or customer service

Experience training end users on software products

Ability to understand and troubleshoot issues related to technology, PC hardware, software, networks and peripherals

Adaptive and quick to learn to new software technologies, techniques, and processes

Fluent in written and verbal English

Strong communication skills (written and verbal) with ability to represent the company in a credible and professional manner

Ability to interact with various audiences via e-mail, telephone, and face-to-face

Superior customer service skills in addition to professional enthusiasm

Strong work ethic combined with self-motivation and personal initiative

Ability to work well independently and within a team to meet deadlines and accomplish goals

Ability to manage multiple projects at a time and prioritize accordingly

Experience with Windows® operating systems and Microsoft™ Office Suite

This position requires domestic and international travel up to 30% of the time

Preferred

Familiarity with the textile industry, a plus

Company

Cotton Incorporated

From agricultural, fiber and textile research, market information and technical services, to advertising and public relations, fashion forecasts and retail promotions, we keep one goal in mind: To ensure that cotton remains the first choice among consumers in apparel and home products.

Founded in 1970

Cary, North Carolina, USA

51-200 employees

http://www.cottoninc.com/

H1B Sponsorship

Cotton Incorporated has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)

2020 (1)