U.S. Xpress, Inc. · 1 week ago
Dedicated Account Manager
Cowpens, SC
Full-time
Onsite
Mid, Senior Level
$52K/yr - $78K/yr
3+ years expU.S. Xpress is a leading transportation company dedicated to providing superior service in the trucking industry. The Dedicated Account Manager role involves supervising driver performance, addressing issues, and ensuring on-time service while maximizing revenue and maintaining customer relationships.
Fleet ManagementLogisticsTransportation
Responsibilities
Supervises driver performance to ensure proper balance is achieved with business needs and driver needs; makes recommendations for performance documentation and terminations
Responsible for addressing issues and disputes for drivers
Track and work with the customer(s) to receive assigned lanes and commitment levels from shipping locations. Includes responsibility for the ETA of the trucks at each stop
Ensures drivers and equipment are performing as necessary to provide on-time service
Maximizes revenue per tractor through appropriate equipment utilization
Documents and communicates all service-related issues
Develops a sense of trust and integrity with the customer
Seeks appropriate guidance from leadership on matters that could negatively impact TTMS financially
Informs drivers of their assigned schedules and loads
Coordinates with drivers on physicals and random drug screens as well as CDL renewal deadlines based on Safety Department tracking and correspondence
Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost-effective manner
Perform all customer service functions including but not limited to accepting EDI orders, manual order entry, and build new customers
Maintain EDI orders within our operating systems
Perform load planning functions to provide on time service and maximize utilization
HOS safety audits
Other duties as assigned by management
Knows and understands customer’s product offerings
Accessible to customer via phone/fax/e-mail/EDI
Develops solid working relationships with internal and external customers
Looks to continuously improve all areas of accounts from Operations to Collections
Involved with Sales, Implementation, and Operations with all Dedicated Business
Qualification
Required
Bachelor's degree in related field or equivalent experience required. Equivalent years of experience are defined as one year of professional experience for each year of college requested
Minimum of 3 years of high-volume operational experience required
Minimum of 1 year leadership experience required
Intermediate interpersonal and communication (verbal and written) skills required; ability to exchange information effectively and tactfully, moderate degree of tack diplomacy when dealing with others and handling sensitive issues
Intermediate computer skills required; experience with Microsoft Office, Internet, and applicable company-specific applications
Strong analytical, problem solving, strategic and innovative thinking skills
Extreme patience in dealing with volatile situations; flawless follow-up procedures
Comprehensive knowledge of DOT regulations impacting daily operations
Preferred
Preferred experience in the transportation industry
Benefits
Medical, Dental, and Vision
Basic/Supplemental Life
Accidental Death/Dismemberment
Health Savings Accounts
Flexible Savings Accounts
Company Paid Holidays
Paid Time Off
401k with Employer Matching Contribution
Employee Stock Purchase Plan
Paid Parental Leave
Short Term Incentive Program
Employee Assistance Program
Pet Insurance
Company
U.S. Xpress, Inc.
We’ve been evolving to meet the challenges of moving goods better for nearly 40 years.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-03-21Acquired
2018-06-13IPO
Leadership Team
Eric Peterson
Chief Financial Officer
Recent News
Company data provided by crunchbase