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Museum of Science · 1 day ago

Operations Representative #203

Boston, MA

Full-time

Onsite

New Grad, Entry Level

$19.36/hr - $19.36/hr

The Museum of Science, Boston is one of the largest science centers, engaging nearly five million people annually. They are seeking an Operations Representative to deliver a positive guest experience by managing admissions and supporting operations in high-traffic areas.

EducationInformation TechnologyLife Science

Responsibilities

Welcome and admit guests to venues by scanning tickets and memberships, managing capacity, and enforcing admission policies to ensure efficient and friendly entry

Operate the theaters, venues and provide support to other Divisional needs to deliver safe, high-quality guest experience by following safety protocols, maintaining cleanliness, ensuring equipment functions properly, reporting issues, and providing accessibility equipment as needed

Ensure a smooth and welcoming experience for school groups by confirming guest counts for payment, communicating policies to chaperones, managing belongings, and independently coordinating organized lunch rotations

Assist in evacuating visitors from the building during emergencies calmly and helpfully

Perform other work-related duties as required by the Manager

Qualification

Customer serviceCalm under pressureAttention to detailMultilingualProfessional integrityEnthusiasm

Required

Professional Integrity: Ability to carry out professional activities honestly, respectfully, and ethically

Calm under pressure: Maintains stable performance when under heavy pressure or stress. Experience in high guest volume, fast-paced settings

Proven experience multi-tasking in a calm and efficient manner

Enthusiasm: Exhibits passion and excitement over Has a can-do attitude

Ability to match guest interest to Museum offerings and effectively upsell additional offerings to meet sales goals

Attention to detail: Does not let important details slip through the cracks or derail a project

Customer service: Provides excellent customer service to everyone they interact with in the museum

Physical Demands: This position requires occasional lifting (10–15 lbs), pushing, and pulling (15–30 lbs), and frequent carrying of items weighing less than 5 lbs

The role involves standing 50% of the time, walking 40%, and sitting approximately 10%

Regular physical activities include reaching, handling, balancing, crouching, and both ordinary and oratory talking

The position also demands ordinary hearing, visual acuity, and depth perception