L1/L2 NOC Engineer jobs in United States
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Core12 ยท 1 day ago

L1/L2 NOC Engineer

positionAtlanta, GA
timeFull-time
remoteHybrid
seniorityMid Level
date4+ years exp

Core12 is a 16-year-old, security-first Atlanta-based MSP delivering high-impact IT support to small and mid-sized businesses. The L1/L2 NOC Engineer role involves monitoring and remediating alerts, resolving support issues, and ensuring client environments are stable and secure. This position also includes after-hours support and serves as a key escalation point for the service desk.

AppsInformation TechnologyNetwork SecuritySoftware

Responsibilities

Monitor, investigate, and resolve alerts, performance issues, security events, and failures in ConnectWise Automate
Remediate issues involving servers, networks, backups, patching, and endpoint security
Review backup and patching health daily and address failures immediately
Identify recurring problems and recommend fixes, automation, or standardization
Update monitoring policies, scripts, and automated remediation tasks
Document all work thoroughly in ConnectWise and IT Glue
Handle inbound L1/L2 support requests that can be resolved quickly
Provide troubleshooting for Windows OS issues, Office 365, Active Directory, MFA, connectivity, printers, and user setup
Perform account creation, offboarding, and permissions changes
Escalate higher-level issues with clean documentation when required
Communicate clearly with end users and keep tickets updated
Provide after-hours L1/L2 coverage on assigned rotation
Respond to critical alerts, outages, and high-impact issues
Coordinate escalation to senior engineers when needed
Maintain environment stability during nights/weekends
Accurate daily time entry and documentation in ConnectWise Manage
Managing monitoring queues and clearing stale alerts
Contributing to internal documentation and SOP improvements
Participating in environment cleanup and standardization efforts
Collaborating with leadership on workflow, escalations, and service quality

Qualification

Windows ServerActive DirectoryOffice 365ConnectWise AutomateNetworkingTroubleshootingPatching strategiesMFAEDR toolsEmail securityRansomware preventionConnectWise ManageClear communicationSelf-driven

Required

4+ years of IT support experience, with at least 2 years in an MSP
Strong understanding of Windows Server, Active Directory, Office 365, Azure AD, and core networking
Ability to troubleshoot across servers, firewalls, switches, backups, and endpoints
Experience with patching strategies, MFA, EDR tools, email security, and ransomware prevention
Clear, confident communication with both technical and non-technical users
Self-driven, reliable, and capable of owning issues through resolution
Strong familiarity with ConnectWise Manage, Automate, and Control

Preferred

NOC engineering experience strongly preferred
Certifications (Microsoft, CompTIA, Cisco) are helpful but not required

Benefits

Overtime pay is straight pay and must be preapproved

Company

Core12

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In today's fast-paced and increasingly digital business landscape, having a reliable and effective IT infrastructure is essential for success.
dateFounded in 2009
location
Atlanta, Georgia, USA
people-size11-50 employees
web-link
https://www.core12tech.com

Funding

Current Stage
Early Stage

Leadership Team

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Gene Dunn
Chief Operating Officer
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Company data provided by crunchbase