Ovation Healthcare · 1 month ago
Telecommunications Engineer III - (Onsite - Greensboro, NC)
Cone Health - Greensboro, NC
Full-time
Onsite
Senior Level
5+ years expOvation Healthcare is dedicated to enhancing local healthcare for over 40 years, focusing on supporting independent hospitals. The Telecommunications Engineer III is responsible for monitoring, maintaining, and installing telecommunications infrastructure and voice network components, while also managing planning and implementation of telecommunications projects.
AdviceBusiness DevelopmentHealth CareManagement Consulting
Responsibilities
Prepares assessments and troubleshooting aimed at resolving technical issues with respect to voice network and telephony systems in a timely manner. This includes diagnosing telecommunication network problems such as signal loss due to interference, faulty wiring, or miss configuration
Services as a technical expert for project teams and develop implementation plan for projects requiring telecommunication services by meeting with stakeholders and project to understand their requirements
Plans, designs, estimate costs, performs installation, and documents MACS by meeting with stakeholders and analyzing floor plans, programming guides, and/or technical specifications
Corresponds, maintains, monitors, and performs voice network configuration changes of various voice infrastructure equipment & network to enhance performance on telecommunication systems via CLI and GUI interfaces including participation in on-call coverage for off hours
Collaborates with voice network architects on VoIP network optimization based on technical subject matter expertise
Logs and follows up on service provider trouble tickets. Monitors and meets with vendors on contractual obligations and performance delivery
Supports other departments on telecommunication issues by providing guidance through escalated or complex workplace problems
Serves as subject matter expert and mentors junior members of team related to telephony infrastructure and technologies
Other duties as reasonably required or assigned
Qualification
Required
A working knowledge of telecommunications is required
Superior customer relations and communication skills are required
Independent travel to multiple campus locations is required
Ability to work weekends and on-call required
Possess knowledge of concepts, procedures, and troubleshooting techniques
Ability to work independently
Attention to detail, thorough in work
5 years of Experience
Bachelor's Degree or equivalent combination of education and experience
Reliable high-speed internet connection is required for all remote/hybrid positions
Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities
A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations
Preferred
Troubleshooting experience with telecommunications technologies is preferred
Knowledgeable in VoIP, automated call distribution (ACD), voicemail system, and call recording technologies is preferred
Prior experience with VoIP is Preferred
Company
Ovation Healthcare
Ovation Healthcare is a business consulting firm that offers revenue cycle, clinical resourcing, and advisory management services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-06-01Acquired
Leadership Team
Timothy J. Ryan
CFO
Recent News
2025-10-02
Mergers & Acquisitions
2025-07-14
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