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Chase · 3 days ago

Senior Product Associate - Agentic Performance Support (APS)

1111 Polaris Pkwy, Columbus, OH, 43240, US

Full-time

Onsite

Mid, Senior Level

3+ years exp

Chase is one of the oldest financial institutions, and they are seeking a Senior Product Associate to lead the strategy and execution of AI-powered coaching solutions. The role involves managing the product lifecycle, collaborating with stakeholders, and driving continuous improvement in AI implementations.

BankingFinancial Services

Responsibilities

Define and deliver AI agentic experiences for learning, mapped to segment-specific outcomes

Build and manage AI agents that generate learning content in multiple formats

Benchmark and evaluate emerging AI technologies to identify opportunities for business impact

Own the end-to-end product lifecycle for AI solutions, from strategy and onboarding to implementation and scaling

Collaborate with business and technology stakeholders to identify functional gaps and prioritize AI use cases

Develop and maintain technical documentation, process flows, and user guides for AI solutions

Lead cross-functional teams—including engineers, data scientists, and business partners—to deliver AI products on time and within scope

Ensure all AI implementations adhere to firmwide governance, compliance, and ethical standards

Track, analyze, and report on the performance and adoption of AI solutions, driving continuous improvement

Communicate product vision, strategy, and roadmaps to stakeholders at all levels

Champion best practices in AI product management and project delivery

Qualification

Product managementAI technologiesCross-functional team leadershipAgile methodologiesAnalytical skillsTechnical documentationStakeholder managementCommunication skillsPresentation skillsProblem-solving skills