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VLS Environmental Solutions, LLC · 9 hours ago

Client Solutions Specialist

Spartanburg, SC

Full-time

Onsite

Entry, Mid Level

1+ years exp

VLS Environmental Solutions, LLC is a recognized leader in providing sustainability solutions. The Client Solutions Specialist (CSS) is integral to client care and supports Regional Sales teams by managing day-to-day client affairs and ensuring satisfaction while providing essential information and resolving inquiries.

Environmental Consulting

Responsibilities

Support clients with waste profiling, resolving client concerns, coordinating transportation, and scheduling

Learn regulatory compliance with waste industry regulations (RCRA, DOT, OSHA) to ensure you are positioned to provide sustainability/waste support

Collaborate with the sales team to provide support to achieving sales budgets including sales proposals for clients, outlining services, pricing, and project timelines, scheduling, answering client inquiries and problem resolution

Communicate across operations, billing team, sales etc. to ensure client retention building a positive working relationship among stakeholders to ensure client satisfaction

The role requires administrative and sales support working with internal systems such as CRM and billing systems

Manage day-to-day sales and client activities including Waste Profiling tracking to approval, ensure proper pricing and communicate approvals to clients

Serve as a contact for clients to address inquiries and problem resolution

Issue and review approval package with client to ensure they fully understand shipping requirements, terms & conditions (T&Cs), etc

Collaborate across departments to resolve issues and/or exchange client information

Ensure data in CRM is entered correctly, send out reports, dashboards and KPI’s to Regional leadership

Establish a complete understanding of VLS capabilities, services, and processes to effectively communicate with clients and offer solutions within the VLS portfolio

Resolve promptly issues escalated by client or sales feedback and share outcome to constituents

Maintain communication, both verbally and electronically, efficiently, and professionally

Provide reports, data, and analyses to customers

Analyze needs, recognize potential issues, research alternatives, and provide solutions

Assist with aged receivable collection as required

Assist with billing and manifest tracking issues

Qualification

Waste industry experienceCustomer serviceOrganizational skillsMicrosoft OfficeProblem solvingCollaborationCommunication skillsTime management

Required

Minimum 1-5 years of administrative and/or inside sales experience; or degree in related field

Strong organizational skills

Ability to use sound judgment and problem solve in a fast-paced environment

Ability to collaborate and build effective relationships at all levels of the organization

Ability to handle multiple projects, prioritize, meet deadlines, and work independently

Ability to follow detailed oral and written instructions

Ability to effectively communicate at all levels both orally and in written form

Proficient in Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook

Preferred

Experience in waste, solid waste, or recycling industry preferred

Desire to have direct customer contact & provide high level of customer service

Benefits

Medical, Dental and Vision Insurance - Based on each employee's need, we offer various high quality, low-premium medical, dental and vision plans, which include our first-in-class concierge service (available in Spanish) and 2nd MD Offering.

Flexible Spending Accounts (FSA) and Healthcare Saving Accounts (HSA) -- Set aside pre-tax money to use toward your health care spending. VLS provides an employer contribution to all HSA accounts.

Time Off - We offer 11 (eleven) company-paid holidays, in addition to our paid time off and voluntary time off plans.

Employee Assistance Program -- 24/7 assistance and counseling services that are 100% confidential and free to all employees and their dependents.

Telemedicine -- All employees and dependents receive free virtual visits by licensed practitioners any time, any day...including holidays!

401(k) - Generous 401(k) matching program after 90 days of employment. VLS will match up to 5% of your pay every pay period. Matching contributions are 100% vested immediately.

Life and Disability Insurance -- Employer-paid life insurance, along with short-term and long-term disability coverage provided to all full-time employees.

Voluntary Life Protection Plans -- Employees and their dependents can elect coverage in our voluntary life/add, critical illness, hospital indemnity and accident plans.

Rewards and Recognition Programs -- We celebrate our employees! From birthdays to anniversaries and other various milestones/achievements, we have programs in place to recognize our employees.

Financial Planning - Free One on One financial planning with a certified Financial Planner/Coach.

Employee Discount - Employee Discount Program for savings on everyday goods and services at various retailers throughout the US.