Support Specialist jobs in United States
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Talent Groups ยท 11 hours ago

Support Specialist

positionFort Collins, CO
timeContract
remoteOnsite
seniorityEntry Level
money$25/hr - $27/hr
date1+ years exp

Talent Groups is hiring a customer-focused Support Specialist I to join an onsite team in Fort Collins, CO. This role supports customers with payment processing, platform navigation, and issue resolution across phone, chat, and email.

IT Management
Hiring Manager
Marty Smith
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Responsibilities

Handle inbound calls, chats, and emails
Make outbound follow-up calls related to payments
Support customer onboarding and retention
Document all interactions accurately in CRM systems
Meet service-level goals (KPIs/SLAs)

Qualification

Customer service experienceCRM experienceMultitaskingAttention to detailWritten communicationVerbal communication

Required

1+ year of customer service experience
Strong reliability and attention to detail
Excellent written and verbal communication
Ability to multitask in a fast-paced environment
Basic CRM experience (Salesforce preferred)
High School Diploma required

Preferred

Bachelor's degree preferred

Company

Talent Groups

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Glassdoor3.0
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Talent Groups delivers exceptional experiences by solving the toughest IT talent and technology challenges across all industries.
dateFounded in 2018
location
Houston, Texas, USA
people-size501-1000 employees
web-link
https://talentgroups.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2018-07-01Acquired

Leadership Team

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Matthew James Ripaldi
Chief Executive Officer
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Recent News

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