The Massachusetts Executive Office of Labor and Workforce Development (EOLWD) · 13 hours ago
PC Support Intern
United States-Massachusetts-Boston - 150 Mt. Vernon Street
Internship
Onsite
Intern
$22/hr - $22/hr
Start in 2026 SummerThe Massachusetts Executive Office of Labor and Workforce Development is offering a Summer Internship Program for emerging leaders. The PC Support Intern will assist the Lottery’s IT Support team by providing technical support for staff, deploying devices, and working with enterprise tools such as ServiceNow and Microsoft Intune.
Government Administration
Responsibilities
Provide first-level support for Lottery users via in-person, phone, and remote tools
Assist with troubleshooting basic issues on Windows PCs, Macs, and mobile devices (iPads/iPhones)
Support device setup, software installation, and equipment deployment using standard procedures
Assist with Mobile Device Management (MDM) tasks using Microsoft Intune, including enrolling devices and confirming compliance/configuration
Help support printers and common peripherals
Create and update support tickets in ServiceNow, ensuring accurate documentation and follow-up
Assist with IT asset inventory tasks, including tracking device assignments and documenting equipment movement
May involve lifting and moving IT equipment such as laptops, monitors, and printers within reasonable limits (estimated 20-30 lbs)
Perform administrative tasks and support reporting as needed
The intern will need to travel to work in any of the Lottery’s six (6) office locations as needed
Qualification
Required
Provide first-level support for Lottery users via in-person, phone, and remote tools
Assist with troubleshooting basic issues on Windows PCs, Macs, and mobile devices (iPads/iPhones)
Support device setup, software installation, and equipment deployment using standard procedures
Assist with Mobile Device Management (MDM) tasks using Microsoft Intune, including enrolling devices and confirming compliance/configuration
Help support printers and common peripherals
Create and update support tickets in ServiceNow, ensuring accurate documentation and follow-up
Assist with IT asset inventory tasks, including tracking device assignments and documenting equipment movement
May involve lifting and moving IT equipment such as laptops, monitors, and printers within reasonable limits (estimated 20-30 lbs)
Perform administrative tasks and support reporting as needed
The intern will need to travel to work in any of the Lottery's six (6) office locations as needed
A valid driver's license will be required
Preferred
Currently enrolled in a degree program or coursework related to Information Technology, Computer Science, Cybersecurity, or a related field, or equivalent hands-on experience
Familiarity with Windows 10/11 and general troubleshooting concepts; familiarity with MacOS is a plus
Interest in (or exposure to) enterprise tools such as ServiceNow and Microsoft Intune
Strong interpersonal skills with the ability to work with users ranging from beginner to advanced
Strong organizational skills, attention to detail, and ability to follow documented procedures
Dependability, punctuality, and willingness to learn in a team environment
Ability to maintain confidentiality and follow IT security standards
Company
The Massachusetts Executive Office of Labor and Workforce Development (EOLWD)
The Executive Office of Labor and Workforce Development cultivates a skilled workforce across industries, provides economic stability for workers affected by job loss, injury, or illness, and upholds standards for safe working conditions.
1001-5000 employees
H1B Sponsorship
The Massachusetts Executive Office of Labor and Workforce Development (EOLWD) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (2)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Adriana León
Chief Financial Officer
Tony Fantasia
Chief Information Officer
Company data provided by crunchbase